Elision announced that it has successfully delivered smart solutions to one of the smart cities in India, namely, Gurgaon, also known as Gurugram. The company has provided multiple smart solutions and services to transform this Indian city into a smart city.

The spokesperson of the company shared that the company had sent a team of experts to Gurugram to provide on-site services. Elision has assisted not only by offering customized smart solutions for this smart city, but also in implementing and integrating different solutions to make sure the processes operate as per the expectations.

As per the shared details, the company offered multiple solutions to Gurugram such as:
• Call center solution to let people call and ask for the required services or get help from the government
• IT help desk ticketing solution for easy and effective management of different tickets for which support is provided or need to be provided.
The VoIP experts of the company have also provided integrations of different solutions to provide a holistic system such as:
• Integration between citizen grievance app and call center solution, so any issue or complaints rose via the grievance app reflects in the IT help desk ticketing solution.
• Integration of APIs of the system with the live dashboards via which live view of tickets can be viewed.

The company also made some personalized customizations and development for the Gurugram city, so a holistic solution can be offered to operate various operations in this smart city.

As per the share details, the Gurugram city is using the provided smart system for some time and they are receiving excellent results. For any and all types of complaints or help requests such as from an issue with traffic to the required help in regards to the Coronavirus, this smart city uses the smart system offered by Elision Technologies Pvt. Ltd.

“We have not provided simple help desk ticketing or call center solutions to Gurugram. Indeed, the offered solutions are the smart solution. We have automated various operations by developing smart features. For example, each ticket raised in the help desk ticketing solution gets assigned to the concerned official automatically. There are many more kinds of automations introduced in overall operations to make operations streamlined and to save resources”, shared spokesperson of the company.

As per the shared details, the company also provides ongoing support services to make sure the provided smart system works efficiently. The company also provides further advancements and enhancements based on the needs of this smart city.


About Elision Technologies Pvt. Ltd

It is an IT company based in India and having presence in the USA, Mexico, and the UK. The company offers various unified communication solution to its customers for more than 12 years. The company has now started catering to various industry verticals with the smart solutions. Recently, the company has furnished smart system to Gurugram, a smart city in India. The company has published a complete case study on it, here: https://www.elisiontec.com/gmda