Elision Technologies Pvt. Ltd has announced that the company has provisioned its proprietary call center solution, known as DialShree, to one of the state governments in India. The whole setup is made with inbound call center architecture. Of course, the provisioned call center solution has features related to outbound calling, but the major use of this software is to handle incoming calls.

As per the shared details, the team of VoIP experts of Elision has also integrated some APIs of the mobile apps and other systems with the provisioned call center solution. This integrated system works in harmony to manage a whole department of the state government.

This provisioned integrated call center solution is used by the government to handle grievance calls related to the electricity in the city. It means any issues such as power outage, defect in meter, new meter request, etc. can be raised to the government by either calling or by using the app. All the calls related to electricity in the city are handled by the call center solution of Elision.

The spokesperson of the company share details about the provisioned solutions, which are as below:
Type of solution: Call center software with HA (High Availability) setup
Number of seats: 100 agent seats
Total number of calls handled per day: 15,000 to 18,000 calls per day

“There are two options for citizens to raise their issues and concerns or ask questions related to electricity: they can use the mobile app or they can call the given helpline number. The APIs of mobile apps are integrated into the call center solution and calls made to the helpline number are attended by our provisioned call center software. Daily approx 18,000 calls are attended with flawless performance. The system is in use for some time and it has assured 99.90% of uptime”, shared the spokesperson of the company.

The provisioned call center solution has an array of features to handle incoming calls such as:
● Live statistics
● Dashboards
● Advanced call distribution
● Skill based call routing
● Most idle agent call routing
● Sticky agent
● Automated callback
● Call scheduling
● Disposition bucket
● Call snooping
● Unlimited call queues
● Music on Hold (MoH)
● Interactive Voice Response (IVR)
● Blind call transfer
● Attended call transfer
● Call forwarding
● Reports
● And many more

The spokesperson of the company has shared that this call center software can be used by any company or government organization to attend incoming calls more professionally.

About Elision Technologies Pvt. Ltd

It is more popularly known as Elision. The company has offices in Ahmedabad, Bangalore, Mumbai, and Delhi in India. The company also has an international presence in the UK, Mexico, and the USA. The company has been offering unified communication solutions to its customers since 2007. The company has provisioned different smart city solutions and communication solutions to various government organizations in India. Its call center solution is the most popular software of the company. To know more about it, please visit https://www.elisiontec.com/contact-center-solution