Elision Technologies Pvt. Ltd has announced to offer DialShree: Call Center Solution to run the “Remote Work” model efficiently. DialShree is an omnichannel call center software that can be used to provide “Work from Home” to the agents.

“We all are fighting against the world novel Coronavirus, which has taken many lives across the globe. The increasing spread of COVID 19 has enforced companies to apply the “Work from Home” model. The company will need some tools to make this “Remote Work” model successful. We would like to announce that our omnichannel call center solution, DialShree is perfect for this model. It can support the “Remote Work” model in multiple ways”, shared the spokesperson of the company.

As per the shared details, the company shared three different approaches to use this system to empower the “Work from Home” model.


Approach 1:

Access the web app via the public or private network. In this case, agents can access the agent features of this solution in a regular manner. The only change is they will use the system from the home instead of using it from call centers or office premises.


Approach 2:

Use the “Remote Agent” add-on of the company. This add-on allows agents to log in to the call center software via this add-on. All the calls which can be incoming or outgoing will be routed to the mobile phone or landline of the agent. He can attend the calls from his phone. As soon as he attends the call, he will see the call panel opened on his web screen. The agent can use all features available for the call in the call center software.


Approach 3:

Here as well, the DialShree users use the “Remote Agent” add-on. However, they do not need to log in to the call center software. They also do not need to have an internet connection. All calls will be transferred to their registered number and they can attend the calls one by one.

“We have introduced three different approaches of using DialShree from a remote location and each of them has respective pros and cons. We have published blog posts on our official website to give detailed information about each of these approaches. According to the scenario, the companies can use any one approach to keep the work proactive. We provide the required support to the customer to roll out this remote work model using DialShree for their company”, shared the spokesperson of the company.


About Elision Technologies Pvt. Ltd

The company has been catering to its customers for more than 12 years. The company has offices in India, the USA, and Mexico. The company has multiple branches in India. Due to the increasing spread of COVID 19, the company is catering to its customers via a remote working model. The company is offering Remote agent add-on and call center solution to the companies interested in the powerful tools that can help them run the “Remote Work” model without losing productivity. To know more about this call center solution, please visit https://www.elisiontec.com/contact-center-solution