Doyle R Oneil got his start in hotel operations over three decades ago with an entry-level position. After showing the initiative to take on more responsibilities, Doyle R Oneil began to pursue more managerial roles in hotel operations. Doyle R Oneil considers himself lucky to have had many encouraging mentors along the way who showed him what it takes to be a hotel professional. One of Doyle R Oneil’s mentors suggested that he pursue professional training qualifications in order to move up even further in the industry.

“Being told I should complete hospitality training is the best career advice I have ever received. Likewise, I would advise anyone interested in moving up in the hotel industry to explore professional training options,” said Doyle R Oneil. Doyle R Oneil has training in sales, management, and leadership.

Doyle R Oneil believes that today’s competitive economy requires candidates to go above and beyond the bare minimum qualifications. Doyle R Oneil states, “Today, you have to be even more competitive in your knowledge of hotel operations. Hotels are looking for individuals that they do not have to spend as much time training. If you are interested in accounting, for example, do the research to see what kinds of options are available.”

What sparked Doyle R Oneil’s interest in hospitality training programs was his position in 1990 in which he trained hotel managers to use new operating systems. Doyle R Oneil saw firsthand how technology had begun to change how hotels operated. Doyle R Oneil also witnessed how all hotel employees, especially front-desk staff, would have to be technology savvy in order to manage hotel operations.

In addition to pursuing training that helps with technology operations, Doyle R Oneil also suggests that hotel professionals seek out training that well help them become more effective leaders. Through his GM training, Doyle R Oneil learned how to lead diverse groups of hotel professionals. Knowing how to work well with and lead others is essential to providing excellent customer service in the hotel industry. Doyle R Oneil encourages all hotel professionals to take leadership training in order to lead successful hotel operations teams.