PTP, a leading provider of professional training courses, offers customer care training courses to help attendees deal with incoming calls positively. They equip individuals with the skills and knowledge to provide exceptional customer service and build positive client relationships. The courses teach employees the required s techniques to deliver high-quality customer service. They provide strategies for identifying and resolving customer problems and decision-making processes for handling complex customer issues. The courses provide attendees with techniques for positively defusing tense situations and resolving conflicts.

The company offers a plethora of customer care training courses, including call centre - achieving best practice, customer care, customer care - incoming and outgoing calls, customer excellence for finance staff, advanced customer service for the public sector, advanced customer service for the tourism, leisure, and hospitality industries, and many more. They equip individuals with the knowledge and skills to provide exceptional customer service and maintain positive customer relationships. For more information, business owners looking for customer care training courses can check PTP’s website.

A representative from the company stated, “Our customer care training courses take place in our seven major venues: London, Birmingham, Leicester, Bristol, Leeds, Manchester and Edinburgh. Additionally, we run customer care training courses in over 50 other UK locations, including Aberdeen, Newcastle, Oxford and Exeter, to mention just a few. All PTP courses can be tailored to your needs and delivered in-house at your offices, or we can organise a venue for you.”

PTP is among the most well-renowned providers of training courses in the UK. The company offers courses and training to newly recruited and experienced executives in businesses across the UK. Over the years, they have become a well-known centre for training and excellence due to their professional management and quality services, helping clients and businesses improve their interactions with customers. In addition to customer care training, the company also offers other training courses, including finance and planning, personal development, sales, and management training.

About PTP

PTP provides hundreds of half-day, one-day and two-day courses in management, sales, customer care, project management, and personal development. PTP has been exhibiting at the CIPD Exhibition for over ten years. The latest was a tremendous success—a record for inquiries into management training and sales courses and the number of visitors to their stand.

For more information, please visit: https://www.ptp.co.uk/

Contact Details:

PTP House,
102 Brook Street Wymeswold,
UK, LE12 6TU
Phone: 01509 889632
Email: [email protected]