A number of factors, such as the surging deployment of unified communication systems, increasing investments in corporate telephony, and rising need to improve productivity and reduce operational cost and time, are expected to drive the growth of the corporate telephony market during the foreseeable period (2021–2030). Moreover, the market is witnessing the increasing incorporation of the internet of things (IoT) with communication systems.

IoT improves mobility and enables access to data virtually, by allowing data exchange among various divisions over a wireless network. This leads to better work scheduling and improved communication. The surging deployment of unified communication systems is one of the main factors boosting the growth of the corporate telephony market. Organizations are rapidly adopting these systems to improve their communications and reduce their operational costs.

Moreover, unified communication systems help organizations in improving the user experience, enhancing productivity, and increasing mobility and flexibility. These systems also act as an auto attendant for incoming calls and offer emergency services. According to P&S Intelligence, the North American corporate telephony market accounted for the largest share in 2020, globally.

This was mainly due to the presence of several major industry players, surging adoption of unified communication systems by several organizations, increasing deployment of conference calling and desk-to-desk calling solutions, large number of end users, mounting competition among the players, and rising investments by the IT and BFSI industries in these solutions in the region.

Thus, the surging adoption of unified communication systems and the increasing investments in the development of corporate telephony are projected to propel the market growth in the coming years.