The value of the Speech Analytics market was USD 1,649.34 million in 2020 and is expected to reach USD 5460.66 million by 2026 and grow at a CAGR of 22% over the forecast period (2021-2027). Voice analytics solutions can turn call recordings into actionable data, then transform the data into valuable insights that are effective across the enterprise. These solutions are used to handle a wide range of customer interactions. Companies around the world have integrated voice analytics through a combination of internally recorded data, social media, and external syndicated data, primarily to create state-of-the-art solutions, better understanding customer requirements and reducing churn.

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Company Profile



Verint Systems
NICE
Avaya
Micro Focus
Genesys Technologies
SESTEK
CallMiner
Sound Intelligence
Clarabridge
Voci Technologies
Zoom International

 

Market Segmentation

Speech Analytics Market Segments:

By Component

Solutions
Services

By Application

Customer Experience Management
Call Monitoring
Agent Performance Monitoring
Sales and Marketing Management
Competitive Intelligence
Risk and Compliance Management
Others (Business Process Management, and Predictive Analysis)

By Deployment Mode

Cloud
On-premises

By Organization Size

SMEs
Large Enterprises

By Vertical

BFSI
Retail and eCommerce
IT and Telecom
Energy and Utilities
Travel and Hospitality
Government
Healthcare and Life Sciences
Media and Entertainment
Others (Education, Transportation and Logistics, and Manufacturing)

 

Scope of the Report

The research study analyzes the global Speech Analytics industry from 360-degree analysis of the market thoroughly delivering insights into the market for better business decisions, considering multiple aspects some of which are listed below as:

Recent Developments

o Market Overview and growth analysis
o Import and Export Overview
o Volume Analysis
o Current Market Trends and Future Outlook
o Market Opportunistic and Attractive Investment Segment

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Geographic Coverage
o North America Market Size and/or Volume
o Latin America Market Size and/or Volume
o Europe Market Size and/or Volume
o Asia-Pacific Market Size and/or Volume
o Rest of the world Market Size and/or Volume

Key Questions Answered by Speech Analytics Market Report

1. What was the Speech Analytics Market size in 2019 and 2020; what are the estimated growth trends and market forecast (2021-2027).

What will be the CAGR of Speech Analytics Market during the forecast period (2021-2027)?
3. Which segments (product type/applications/end-user) were most attractive for investments in 2021? How these segments are expected to grow during the forecast period (2021-2027).
4. Which manufacturer/vendor/players in the Speech Analytics Market was the market leader in 2020?
5. Overview on the existing product portfolio, products in the pipeline, and strategic initiatives taken by key vendors in the market.

 

The report covers the following objectives:

Proliferation and maturation of trade in the global Speech Analytics market.
The market share of the global Speech Analytics market, supply and demand ratio, growth revenue, supply chain analysis, and business overview.
Current and future market trends that are influencing the growth opportunities and growth rate of the global Speech Analytics market.
Feasibility study, new market insights, company profiles, investment return, revenue (value), and consumption (volume) of the global Speech Analytics market.


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