[BURLINGAME, 11/22/2017] — Samsonite, the number one travel luggage company in the world, has chosen logistics company ReverseLogix as its logistics technology provider, the latter announced in September. ReverseLogix’s logistics solution will allow Samsonite to track when customers want to have their products fixed.

Providing After Sales Care Process Streamlining, Real-Time Tracking

ReverseLogix assists leading brands in streamlining their whole after sales care process by taking care of returns, warranties, and repairs through the company’s highly configurable cloud platform. Additionally, its platform lets companies track rich analytics throughout the whole after sales care cycle and makes sure that customers obtain the fastest response rate to their requests.

On top of optimizing after sales care processes, ReverseLogix also provides companies with the ability to track repairs in real-time to improve the overall customer experience. According to Stephanie Kalch, Samsonite’s Customer Service Director, the organization wanted to find an expert that can improve its repair processes. Although it looked at other providers, it found that ReverseLogix already had an established repair network process.

Glad to Serve Samsonite

Gaurav Saran, Chief Executive Officer of ReverseLogix, expresses satisfaction in assisting Samsonite with the repair piece of their after sales care process. He remarks that the company diagnoses and manages every aspect of its client’s returns, minimizes loss from these returns, and reclaims the highest possible value from the returned products. He also states that the company’s real-time insights provide businesses the opportunity to transform a negative return experience to one that boosts the brand trust of customers.

About ReverseLogix

ReverseLogix is a privately held corporation headquartered in Burlingame, California. Its three core values, namely simplicity, flexibility, and visibility guide its solutions. Moreover, retailers, resellers, distributors, 3PLs, manufacturers, and retailers utilize the logistics provider’s cloud-based solutions as they can integrate with existing supply chain systems, such as CRM, WMS, and ERP.

Log on to https://www.reverselogix.com/ for more details.