Voice Analytics Market is aimed at promising a unique approach towards unraveling current and past market developments that collectively influence future growth predictions and market forecasts that allow market players in delivering growth specific business decisions. Few of the major competitors currently working in the global voice analytics market are Verint; NICE Systems Ltd.; Avaya Inc.; ThoughtSpot Inc.; Uniphore; Calabrio, Inc.; Talkdesk, Inc; RankMiner; VoiceBase, Inc.; Beyond Verbal; VoiceSense Ltd.; SESTEK; XDROID; Invoca; audEERING; Micro Focus; Genesys; Voci Technologies, Inc.; Clarabridge; ZOOM International; CallMiner among others.

Global voice analytics market is expected to rise to an estimated value of USD 2265.07 million by 2026, registering a healthy CAGR in the forecast period of 2019-2026. This rise in market value can be attributed to the awareness amongst consumers regarding the importance of real-time analysis of speech and voice subjects along with various innovations of technologies.

Voice analytics can be defined as the quantification of speech and voice for attaining insights into the operations and performance of individuals in an organization while they are interacting with the customers. These analytics are highly utilized in a number of call centers/customer contact centers where the need for analysing and improving the first contact between organizations and customers is highly important.

Market Drivers:

Increasing demands of organizations for collection of information and insights from the interactions with customers; this factor is expected to drive the growth of the market
Rising demand for better fraud and risk detection services propels this market growth
Growth of focus of various organizations on improvement of their agent’s performance by consistent monitoring and collecting valuable insights; this factor is expected to fuel the growth of the market
Increasing demands for this technology due to surge in the number of call centers globally; this factor is expected to foster the market growth
Market Restraints:

Concerns regarding the inaccurate nature of these analytics services for user authentication along with data privacy threats; this factor is expected to hinder the growth of the market
Lack of information amongst various end-users regarding the availability of this technology is expected to restrict the market growth
Large levels of financial costs associated with this technology resulting in complications for attaining return on investments acts as a market restraint
Global Voice Analytics Market Size, Status and Forecast

1 Market Overview

2 Manufacturers Profiles

3 Global Voice Analytics Sales, Revenue, Market Share and Competition by Manufacturer

4 Global Voice Analytics Market Analyses by Regions

5 North America Voice Analytics by Countries

6 Europe Voice Analytics by Countries

7 Asia-Pacific Voice Analytics by Countries

8 South America Voice Analytics by Countries

9 Middle East and Africa Voice Analytics by Countries

10 Global Voice Analytics Market Segment by Type

11 Global Voice Analytics Market Segment by Application

12 Voice Analytics Market Forecast

13 Sales Channel, Distributors, Traders and Dealers

14 Research Findings and Conclusion

15 Appendixes

Global Voice Analytics market Key Report Highlights:


• This in-depth research documentation offers an illustrative overview of the entire market outlook with details on scope, executive summary and market segments
• The report also includes sections on competitive spectrum, highlighting major players, with detailed assessment of supply chain management, competition dynamics and growth objectives.
• Other crucial details on Porters Five Forces assessment, SWOT analysis and data triangulation methods have also been included in the report.
• Other relevant details on production patterns, growth rate, and market share of each of the segments have also been pinned in the report.
• The report also houses crucial analytical details on revenue share and sales projections, besides volumetric estimations of each of the product segments have also been highlighted in the report to encourage unfaltering market decisions and sustainable revenue streams in global Voice Analytics market.

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