22nd August, India-Customers are most likely to remember the direct interaction they have with your company, regardless of how great your product is or how talented your staff is. As said “It takes months to find a customer…seconds to lose one.” by Vince Lombardi, and it is absolutely true.

Here are a few ways to improve your company's customer service, regardless of the industry.

Solve issues in a single interaction
When asked what the most important aspects of good customer service are to them, an average of 33% of people around the world said they wanted their problem resolved in one interaction (no matter the length of time). Calls must be intelligently routed to the appropriate customer service department. This can be accomplished by first gathering basic information about the customer's query using artificial intelligence before forwarding the call on.

Employ self-service for simple scenarios
According to 78 percent of companies, the most common use of artificial intelligence (AI) chatbots is for simple self-service scenarios. Customers frequently prefer to resolve their problems without having to call for assistance.

Listen to your customers
Take the time to listen to your customers and get to know them to build a positive relationship with them. This will increase customer retention by instilling loyalty.

All of the aforementioned factors work together to produce excellent customer service. It's excellent customer service that keeps customers coming back to you and your company.Contact Cegura Technologies to learn more about different strategies your business can apply to deliver excellent customer services.

About theCompany:Cegura Technologies, a leader in business process management (BPM) and optimizing the customer experience lifecycle, was founded in 2012. Our unwavering commitment to technology, automation, and innovation in the pursuit of process and delivery excellence has aided clients in achieving growth and business transformation.

https://www.cegura.com/