Brio is now providing a 10 year warranty on its products in case any manufacturing defects and material flaws. To make a claim under this warranty you can call Brio on (02) 8718 6718. However, this warranty does not apply to the Brio 612 Retractable. It also does not cover general deterioration in appearance or performance that occurs as a result of normal operation.

When contacted, a representative of the company, said,"Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure."The benefits provided to the consumer by this warranty are in addition to other rights and remedies available to the consumer under the law. The consumer is responsible for expenses associated with a warranty claim.

Brio range of architectural hardware products includes aluminum sliding door, exterior sliding doors, sliding door systems, internal sliding doors, exterior folding doors, sliding door hardware, sliding door tracks, internal folding doors, etc. The most popular of their products are sliding wardrobe doors, sliding door hardware and sliding door tracks. Brio translates to Energy, Spirit and Vitality, which are the core values that are associated with the company. They are committed to the continuous improvement of quality. Brio headquarters in Sydney is certified to Quality Management System AS/NZS ISO 9001: 2008.

About The Company

Brio was initially established in the early 1970's as a subsidiary of PC Henderson but since 1988 Brio has become an independent company. With headquarters in Sydney, Australia and subsidiaries in the UK and USA, Brio is recognized by architects worldwide as a leading design and manufacturing company. Over the next 15 years Brio developed and evolved, producing innovative designs such as Weather fold exterior folding door hardware systems in 2000.