University of Nevada, Reno Selects BlackBeltHelp for After-hours IT and LMS Help Desk Support

Posted June 9, 2021 by BlackBeltHelp

BlackBeltHelp is proud to announce its partnership with the University of Nevada, Reno to provide Chatbot, After-hours IT and Canvas® help desk support.

The implemented services will instantly connect students, faculty, and staff to the support they need beyond the business hours, weekends, and holidays.

University of Nevada, Reno will also leverage the Simplify Chatbot to deliver a dynamic self-service experience. BlackBeltHelp's chatbot will be able to answer over 350 queries and transfer to a live support agent if needed. This will reduce costs without trading quality service.

These products will help the college in removing student barriers to remote and hybrid learning while achieving the institutional goals at a fraction of the cost.

Benefits to the University of Nevada, Reno:

- Removing student barriers to remote/online learning
- Delivering cost-effective services
- Expanding service and increasing efficiency

The scope of support includes:

1. General IT
- Network Connectivity
- Productivity Applications
- Antivirus / Security Utilities
- Operating System Support
- Email
- Password reset

2. Canvas® LMS
- Computer-related issues & issues requiring additional access
- Basic Instructor Grade book issues
- Assignment submission failures
- Course navigation & finding grades
- Adding/Dropping courses

About University of Nevada, Reno:

Founded in 1874, the University was established as Nevada's land-grant institution under the Morrill Act of 1862, signed into law by President Abraham Lincoln. Today, the University is recognized as a top National University by U.S. News & World Report, one of the country's top research institutions by the Carnegie® Classification and a Carnegie® Engaged University.

About BlackBeltHelp:

BlackBeltHelp is the #1 AI-powered Contact-Center-as-a-Service provider for students, faculty, and staff in higher education. Our solutions are designed to help higher education institutions unify all applications into a single, easy-to-navigate, analytics-powered dashboard to drive institutional processes and improve the user experience. Our integrated, omnichannel platform – Simplify empowers the institution to integrate disparate systems across the campus to provide a simple yet powerful student service tool that increases institutional efficiency and helps in achieving engagement objectives effortlessly.
Learn more about BlackBeltHelp:
-- END ---
Share Facebook Twitter
Print Friendly and PDF DisclaimerReport Abuse
Contact Email [email protected]
Issued By BlackBeltHelp
Phone 8442552358
Country United States
Categories Technology
Tags after hours it support , canvas help desk support , chatbot , lms support
Last Updated June 9, 2021