BlackBeltHelp's robust and technology driven support will deliver consistent and quality service to Tuft's students, faculty and staff.
The AI-driven services will be instrumental in increasing the institutional efficiency while reducing the administrative burden and cost. The multi-channel support service will help Tufts University to meet their goal of providing a top-quality support experience across multiple platforms.

The scope of support includes:

1. General IT Support
- Network Connectivity
- Productivity applications
- Antivirus / Security utilities
- Cloud storage
- Operating System Support
- Email
- Password Reset
- Endpoint encryption
- Video conferencing/collaboration

2. Canvas® LMS Support
- Computer-related issues & issues requiring additional access
- Basic Instructor Grade book issues
- Assignment submission failures
- Course navigation & finding grades
- Adding/Dropping courses

About Tufts University:

Tufts is a leader in American higher education, distinctive for its success as a moderately sized university that excels at research and providing students with a personal experience. Our unique combination of research and liberal arts attracts students, faculty and staff who thrive in our environment of curiosity, creativity and engagement.

About BlackBeltHelp:

BlackBeltHelp is the #1 AI-powered Contact-Center-as-a-Service provider for students, faculty, and staff in higher education. Our solutions are designed to help higher education institutions unify all applications into a single, easy-to-navigate, analytics-powered dashboard to drive institutional processes and improve the user experience. Our integrated, omnichannel platform – Simplify empowers the institution to integrate disparate systems across the campus to provide a simple yet powerful student service tool that increases institutional efficiency and helps in achieving engagement objectives effortlessly.

Learn more about BlackBeltHelp: https://www.blackbelthelp.com/press-release.html