Global Field Service Management (FSM) Market Size, Share, Trends, Industry, Growth, Report and Forecast 2014-2018

Report Overview

Field service management (FSM) software is used to remotely locate, track, and manage information regarding the teams of technicians sent by companies into the field for service processes. It offers organizations a number of benefits, including cost saving, improved employee productivity, and enhanced customer satisfaction. In addition, the increased management visibility in field operations enables enterprises to quickly recognize and address revenue-generating opportunities. FSM solutions are used for scheduling, allocating, and dispatching technicians for fieldwork. Moreover, they can help in proper scheduling or prioritizing the allotted work, help in matching technician skills, and reduce the problem-solving time.

TechNavio's analysts forecast the Global Field Service Management Market to grow at a CAGR of 12.33 percent over the period 2013-2018.

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Covered in this Report
This report covers the present scenario and the growth prospects of the Global FSM market for the period 2014-2018. To calculate the market size, the report considers the revenue generated from the FSM solutions. The report also presents the vendor landscape and a corresponding detailed analysis of the major five vendors in the market. In addition, it discusses the major drivers that influence the growth of the market. It also outlines the challenges faced by vendors and the market at large, as well as the key trends emerging in the market.

The major end-user segments covers in the report are the following:
• Manufacturing sector
• Retail sector
• Construction sector
• IT sector
• Telecom sector

Key Regions
• Americas
• APAC
• EMEA

Key Vendors
• ClickSoftware Technologies
• Oracle
• PTC
• SAP
• TOA Technologies

Market Driver
• Emergence of SaaS-based FSM Solutions
• For a full, detailed list, view our report

Market Challenge
• High Cost of Implementation
• For a full, detailed list, view our report

Market Trend
• Emergence of Mobile FSM
• For a full, detailed list, view our report

Key Questions Answered in this Report
• What will the market size be in 2018 and what will the growth rate be?
• What are the key market trends?
• What is driving this market?
• What are the challenges to market growth?
• Who are the key vendors in this market space?
• What are the market opportunities and threats faced by the key vendors?
• What are the strengths and weaknesses of the key vendors?

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Table of Contents:

01. Executive Summary
02. List of Abbreviations
03. Scope of the Report
03.1 Market Overview
03.2 Product Offerings
04. Market Research Methodology
04.1 Market Research Process
04.2 Research Methodology
05. Introduction
06. Market Description
06.1 Overview of FSM
06.2 Process of FSM
06.2.1 Service Order Creation
06.2.2 Verification
06.2.3 Order Dispatch
06.2.4 Execution