Chennai, India, November 17, 2022-Vinga Software Solutions released the IVR Testing Solution, under Bautomate in September 2022. The solution enables enterprises to enhance the quality of customer service while achieving scalability and realizing cost and time savings.

As the market value of IVR testing is expected to reach $5.54 billion by 2023, it proves to be a defining value-addition to customer service and experience. Cost-efficiency and best-in-class customer service are often traded off in IVR processes. Furthermore, IVR feedback vulnerabilities can frustrate customers, making it more crucial to test the existing IVR processes.

Bautomate suffices the need for having a robust IVR testing solution that puts customer experience first by enabling companies to automate processes with a customer-centric approach. Moreover, the highlighted feature of real-time response makes Bautomate’s IVR testing solution one of the emerging technologies on the market.

Businesses can fill all gaps in their current testing procedures with Bautomate's IVR testing solution, leading to a 95% boost in quality service, a 95% decrease in manual errors, an 88% increase in time and cost savings, and a 95% increase in scalability.

How does Bautomate's IVR Testing Solution support IVR Solutions?

“Bautomate supports communication with the external applications through its external task client. We chose the external task implementation to test the customer use cases based on the fluent test definitions, which were configured through Bautomate Start/Dyna form custom components.” - Prasanna, CEO
Benefits of Bautomate’s IVR Testing Automation:

Seamless integration with IVR solutions.
Understanding the existing capabilities of the solution.
Identifying the cracks in the systems to initiate immediate response and improve customer satisfaction.
Time and cost-efficiency.
Complete visibility over the process.

Bautomate

Bautomate(https://www.bautomate.com/) is an AI-powered hyper automation solution that addresses automation challenges across industries, with IVR testing solution among the key solutions. Bautomate specializes in IVR and Contact Center test automation, usability, load, and stress testing. Our tools let you test caller-IVR interactions, evaluate performance metrics, and discover potential issues before they create downtime. We test any interface situation and issue with precision.