UCaaS Vs CPaaS: Which Is The Best For Your Business?


Posted March 15, 2021 by BankaiGroup

Choosing the right communication stack for an enterprise can be challenging. Let’s understand the different advantages of using UCaaS & CPaaS in a business.

 
Times have changed and so has the technology. Mobile technology gained prominence particularly in the 90s when companies like Nokia, Motorola entered the homes and changed the scenes thereafter paving way for more advanced technologies.

Owing to the growing work from home concept, enterprises today are moving from ‘on-premises’ to ‘cloud-reliant’ communication offerings. For enterprises, the decision goes deeper down than choosing between on-premises or cloud-reliant, but to make the right choice for their businesses between UCaaS or CPaas.

UCaaS or Unified Communication as a Service, is a blanket communication grid, while CPaaS or Communications Platform as a Service allows building required functionalities through existing technology. Both however emphasize on building a perfect communication stack for enterprises.

UCaaS, in many ways, is a boxed solution with all features built-in. This is especially useful for enterprises that can access a singular platform for phone services, video, call recording, and similar.

CPaaS, on the other hand, acts as an open platform where enterprises can add need-based communication functionalities to utilize 100% of the functions. CPaaS offers ‘a build to suit your needs’ kind of a model with open modules and APIs to configure.

Apart from the above, both these technology solutions offer common advantages like

Marketing, communication, customer service, and surveillance cost reduction
Increase in effectiveness and accountability
Easy Adoption
Building Your Organization’s Communication Stack: UCaaS or CPaaS?
Let’s decode the UCaaS and CPaaS environments to help you determine the right communication stack for your enterprise and what implementing one of the above means.

Implementing Unified Communication as a Service (UCaaS)
Contrary to CPaaS that concentrates heavily on on-premise hardware, UCaaS is more centered on cloud-based services delivered over the internet. UCaaS provides a transformational shift in business communication model. Here are some key aspects that UCaaS comprises of:

Shared collaboration tools that would include provisioning and network management
Get the flexibility to add or reduce users from the chosen plan
Get shared communication infrastructure like data servers or server racks
A personalized per-user per-month pricing model that is based on subscription
UCaaS is convenient and speedy, and it will enhance the quality of the overall business communication
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Issued By Bankai Group
Phone 7187138417
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Categories Technology , Telecom , Web Development
Last Updated March 15, 2021