2020 remains to be a year of irony. While some industries struggled to survive, few others had the challenge of addressing the massive surge in demand. One such industry was telecommunication that saw a jump in demand when most offices and schools across the world shifted base.

There was a manifold increase in the demand for telecommunication services primarily the data services that support collaboration and communication. The good news is that despite such a sudden need, the industry was able to rise to the challenge and deliver. As the remote working trend now becomes a way of life with larger enterprises like Twitter announcing indefinite work from home, the data demand refuses to die down.

The scenario makes for an interesting case study on how the industry can withstand the challenge while building a future on it. 2021 makes for a promising base for the foundation laid down in 2020. The technologies like SD-WAN (Software-defined Networking in a Wide Area Network), edge computing, and virtualization that were considered emerging not so long ago have become a necessary part of the infrastructure.