Azilaa, an online handmade designer jewellery online brand has recently updated its website and policies by making it more user-friendly and customer-friendly respectively. They have designed their website in order to make shopping straight-forward and secure. The new website offers transparency throughout the purchasing process. By segregating the collections it has made easier for customers to narrow down their search and choose the piece that they are looking for. There is also a ‘New Arrivals' page which will keep you posted on all the latest designs. Not just this but it has also updated its company's customer policies by offering a 1-Year free warranty on all the designer jewellery online purchases. Where, Azilaa which is one of a kind designer jewellery brand was already offering Cash on delivery on all its products, this development has helped it gain more trust and confidence of its customers.
This new warranty policy covers many protections like polishing of the metal, repair work and other the wears and tears. All the Azilaa is jewellery is available at best prices. Over the years, it is directly dealing with is customers with no involvement of a middleman. They have their own production house with skilled artisans, who understand and create the masterpieces with high-quality material.
Key customer-friendly features on Azilaa's new and existing policy and the website includes:
•1-Year Warranty – Customer’s all purchases are now covered with 1-year wear and tear warranty where a customer can reach them in case of damage or decolourisation.
•Cash On Delivery – Azilaa is giving its customers a convenient and comfortable mode of payment on its designer jewellery online. It has helped them build more trust and confidence.
•100% Refund - With its easy return policy, they’re giving 100% refund on returns provided the product is unused.
•Free Shipping - They do tamper-proof packaging and insured shipping across India to make their customers available with the best quality product wherever they are.
•A brand new website design – They revamped the website design by making it more user-friendly, be it a selection of the process, tracking the order or making the payment.
In one of the interviews with the Founder of the company, Anjali Singh, she mentioned, "Our goal is to encourage our customers for a comfortable and confident purchase. We are striving to improve their online shopping buying experience". Also, the Co-founder of the company, Pravin Singh mentioned, "One of our first initiatives is to make them aware of what we exactly do to make our customers happy. Not just in the product but we keep updating our customer policies for a better experience''.