Enterprise Collaboration Service Market In Depth Analysis, Solution, Industry Influence By 2027


Posted June 17, 2020 by avinash1

Enterprise collaboration is a system of communication among corporate workers, which may include the use of enterprise social networking tools, collaboration platforms, public internet, and corporate internet.

 
Market Overview
Enterprise collaboration is a system of communication among corporate workers, which may include the use of enterprise social networking tools, collaboration platforms, public internet, and corporate internet. Enterprise collaboration services are comprehensive capabilities that allow employees in the organization to store, share, and jointly modify data and information with one another regardless of different geographical locations. Different technologies are included in enterprise collaboration such as video conferencing, groupware, document sharing capabilities, and more. An adequately designed enterprise collaboration system simplifies the communication process, which has become complex for employees in an organization largely due to the expansion of the work environment. Apart from employees within the company, other stakeholders such as vendors, customers, partners, and contractors can make a fruitful contribution to work getting done.

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The global enterprise collaboration service market was valued for US$ 34.52 Bn in 2019 and expected to reach US$ 76.86 Bn by 2027.

Market Driver

Growing demand for enterprise mobility and mobile workforce is expected to drive growth of the global enterprise collaboration service market during the forecast period
Over the years, the number of mobile workers has increased significantly across the globe. Increasing liberalization worldwide has compelled large enterprises to enter into cross-border markets, which in turn, is increasing the need for collaboration tools. These tools would enable effective communication among employees of the company. According to Cisco IBSG 2012, around 84% of the people surveyed were positive about the growth of the BYOD trend around the world. Enterprise collaboration services support mobility, increase productivity, and provide flexibility across the business. Moreover, organizations could conduct online meetings using video conferencing and audio conferencing, owing to increasing support of collaboration services. Thus, these factors are expected to drive growth of the global market during the forecast period.
Increasing penetration of mobile devices is expected to propel the global enterprise collaboration service market growth over the forecast period
According to the Ericsson Mobility Report 2015, smartphone subscriptions are expected to more than double by 2020. It is also anticipated that by 2020, around 70% of the world population would own a smartphone to get connected to Internet. Smartphones and tablets are compatible with audio & video conferencing, email, IM, and social networking via PBX mobile extensions and software clients. Hence, most of the IP PBX vendors provide an integrated voice into their UCC portfolios to further extend their enterprise UCC functionality. This functionality was previously available only through smartphone and desktop phones to tablets, smartphones, and cell phones via mobile client software. Furthermore, availability of low-priced smartphones is expected to support the global enterprise collaboration service market growth over the forecast period.
North America region dominated the global enterprise collaboration service market in 2019, accounting for 51.1% share in terms of value, followed by Europe and Asia Pacific, Latin America and Middle East respectively.

Market Opportunities
Increasing social business collaborations is expected to present lucrative growth opportunities
The use of social media for business has increased substantially in the recent past as a means of harnessing the power of social collaboration tools such as Lync and Office 365. These tools empower employees, partners, and create customer engagement in real-time. Thus, vendors in the market are focused on building ecosystems to make social business integration compelling for organizations. Moreover, increasing the use of enterprise social software solutions such as Yammer, Jive, IBM Connections, and Salesforce Chatter has accelerated the adoption of social business solutions in organizations from an employee collaborative perspective.
High demand for AI across the globe is expected to provide major business opportunities
Many service providers are focused on integrating enterprise collaborative services with artificial intelligence (AI), in order to provide enhanced communication and collaborative services. Integration of AI and cutting-edge technology can enable enterprises to share data and information with other parties easily and provide enhanced services. The demand for AI-integrated enterprise collaborative services is expected to increase, owing to growing adoption of IoT and machine learning in various businesses.


Market Taxonomy
This report segments the global enterprise collaboration service market on the basis of solution, deployment, type, End user industry and region. On the basis of Solution, global enterprise collaboration service market is segmented into Messaging, Mobility/Telephony. Messaging is sub segmented into Video Conferencing, Contact Centre. Mobility/Telephony is sub segmented into Collaborative Tool. On the basis of Deployment, the global enterprise collaboration service market is segmented into On Premise, Off Premise and Hybrid. On the basis of type, the global enterprise collaboration service market is segmented into Hardware, Software, Services, Consulting, Integration and Maintenance. On the basis of End-use Industry, the global enterprise collaboration service market is segmented into Banking, Financial services and Insurance (BFSI), Retail, Healthcare, Government, Education, Information Technology, Media and Entertainment and Other (Transportation and Manufacturing).On the basis of region, global enterprise collaboration service market is segmented into North America, Latin America, Europe, Asia pacific, Middle East and Africa.

Key features of the study:

• This report provides an in-depth analysis of the global enterprise collaboration service market and provides market size (US$ million) and compound annual growth rate (CAGR %) for the forecast period (2019-2027), considering 2018 as the base year
• It elucidates potential revenue opportunities across different segments and explains attractive investment proposition matrix for this market
• This study also provides key insights about market drivers, restraints, opportunities, new product launches or approval, regional outlook, and competitive strategy adopted by leading players
• It profiles leading players in the global enterprise collaboration service market based on the following parameters – regulatory landscape, company overview, financial performance, product portfolio, geographical presence, distribution strategies, key developments and strategies, and future plans
• These key market players are focusing on collaboration strategy with other market leaders to innovate and launch new products to meet the increasing needs and requirements of consumers.
• Insights from this report would allow marketers and management authorities of companies to make informed decision regarding future product launches, technology upgradation, market expansion, and marketing tactics
• The global enterprise collaboration service market report caters to various stakeholders in this industry including investors, suppliers, distributors, new entrants, and financial analysts
• Stakeholders would have ease in decision-making through the various strategy matrices used in analyzing the global enterprise collaboration service market.

Detailed Segmentation:

Global Enterprise Collaboration Service Market by Solution
• Messaging
• Video Conferencing
• Contact Centre
• Mobility/Telephony
• Collaborative Tool
Global Enterprise Collaboration Service Market by Deployment
• On Premise
• Off Premise
• Hybrid
Global Enterprise Collaboration Service Market by Type
• Hardware
• Software
• Services
• Consulting
• Integration
• Maintenance
Global Enterprise Collaboration Service Market by End-use Industry
• Banking, Financial services and Insurance (BFSI)
• Retail
• Healthcare
• Government
• Education
• Information Technology
• Media and Entertainment
• Other (Transportation and Manufacturing)


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Competitive Section
Key players operating in the global enterprise collaboration service market are Fuze Inc., Cisco Systems, Inc., GENBAND, Inc., IBM Corporation, Atlassian Corp PLC, Microsoft Corporation, Xura, Inc., Alcatel-Lucent SA (Nokia Networks), Vonage networks LLC, Unify, Inc. (Atos SE), Tropo, Inc., Hewlett-Packard Development Company, L.P., Cafex Communications Inc., Mitel Networks Corporation, ShoreTel Inc., Polycom, Inc., and 8x8, Inc.

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Last Updated June 17, 2020