NEW YORK, NY, September 19, 2011 – AVAD Technologies, LLC, a leading provider of small business phone service to small and medium size businesses, today announced enhancements to its Hosted Call Center solution. These enhancements include improved Reporting a Predictive Dialer and a new Web Portal Interface. These new capabilities are designed specifically for call centers with higher call volumes and more complex reporting requirements.

AVAD Technologies Hosted outbound/inbound call center supports all call center environments, from small companies to individuals that need basic call distribution, queuing, and simple reporting, to advanced distributed, wholesale and in-house call centers.

Recent Enhancements to AVAD’s Hosted Small Business Call Center Include:

Enhanced Reporting – broader real-time and historical performance metric capture enables call center supervisors to optimize their local or global workforce, with the use of new pre-configured, scheduled and customizable reports.

Redesigned Web Clients – a user-friendly web interface enable agents to more efficiently handle calls and improve a supervisor’s ability to monitor agent activity in order to ensure greater customer satisfaction.

AVAD’s Hosted Call enables increased efficiency for geographically distributed VoIP call center for small business. Allowing these companies to realize significant cost savings and efficiency.

Benefits of AVAD’s Hosted Contact Center Software

AVAD Technologies business VoIP services offer several benefits for small and medium size companies, including:
Cost Savings – Limited upfront capital investment and predictable ongoing operating expenses.

Efficient Supervision of a Virtual Workforce – Management of multi-site, mobile and remote agents from our web based call center portal.

Administrative Flexibility – Ability to quickly and efficiently handle unexpected call volume, without negatively impacting customer wait times.

Business Continuity – Calls are queued and can be quickly and easily re-routed to alternate locations.

AVAD Technologies is a leading VoIP phone service provider in USA. With its cutting edge line of integrated voice/data solutions, AVAD Technologies provides complete contact center solutions to cost-conscious, results-driven, value-oriented organizations. Avad Technologies offers business VoIP solutions, VoIP Services, call centers solution and VoIP international calling plans for small business and large enterprise customers.

Visit here for more information: http://www.avadtechnologies.com/