Setting up an ecommerce online store or online shopping portal does not mean that things are done, rather it implies that the story has just started. This is now the time to build a strong customer base by increasing your online conversions and generating more traffic. Things however are not as easy as they seem to be. An Faridabad based ecommerce website development service provider faces numerous challenges on his journey towards portal development. Here are 5 important challenges that your e-commerce provider must take care of :

Retaining customers

By offering lucrative offers, retaining the old customers is far easier that gaining new ones. With upcoming major players like Amazon, Flipkart and other of its likes, who keep on announcing occasional sales just makes the competition much more difficult to retain the old customers. The store owner has to keep giving loyalty bonuses and cashbacks for existing customers in order to keep the existing customers. One can offer promotional offers on various social media platforms and referral schemes which will only encourage not just participation of existing customers but will also increase new customer accounts.

Competition with Bigger Giants

One of the main issues for new e-commerce providers comes when it comes to delays in shipping and delivery. Most established e-retailers and manufactures have tie ups with courier service providers all over the major cities. This makes it easier for them ensure a smooth delivery process to be completed in a day or two with nearly negligible shipping cost. Hence, it is important that the ecommerce provider increase their inventory and warehouses all across the country in order to fasten the shipping process.

Returns and Refunds
The general trend seen has been that the users are more biased towards online sellers which offer speedy returns and hassle free money backs. The additional logistic costs and return shipping should be ideally borne by the retailer itself who ultimately is at a loss. It is important that the return policy is not hidden by the users and clearly mentioned along with return period.

The Final Word

Besides these problems, there are certain things in the hand of ecommerce provider like offering a detailed description, checking the product quality before dispatch as well as proper coordination with your preferred courier partners.

Source:https://www.prlog.org/12750217-important-challenges-that-your-commerce-provider-should-take-care-of.html