Global Customer Self-Service Software Market overview:
With the slowdown in world economic growth, the Customer Self-Service Software industry has also suffered a certain impact, but still maintained a relatively optimistic growth, the past four years, Customer Self-Service Software market size to maintain the average annual growth rate of 16.49% from 2720 million $ in 2014 to 4300 million $ in 2017, market analysts believe that in the next few years, Customer Self-Service Software market size will be further expanded, we expect that by 2022, The market size of the Customer Self-Service Software will reach 9380 million $.
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The Global Customer self-service software gives electronic support to the customers to access information and get online answers without interacting with a service or customer representative. Various companies utilize the customer self-service software to provide around the clock support to their customers, visitors, and employees to access information. Essentially, customer self-service software puts customers in control of their own service experience. Customer self-service software has an instinctive abilities and helps customers to solve problems quickly on their own. It helps customers to get a feeling of accomplishment and pride when they come into contact with a company that uses customer self-service software.
The global customer self-service software market is segmented Industry, Channel, Type and Region. On the basis of type, the global customer self-service software market is further segmented into cloud and on-premises. Based On vertical, the global customer self-service software market is further segmented into banking, financial services, and insurance (BFSI), manufacturing, retail & e-commerce, education, media and entertainment, IT and telecommunication, healthcare & life sciences, transportation and logistics, utilities, government & public and others.
Regionally, North America is expected to hold the largest market share and dominate the customer self-service software market in 2016, due to the increased social media penetration, presence of almost all the major self-service software vendors, and higher cloud-based deployment of self-service solutions. Asia-Pacific is estimated to grow at the highest rate during the forecast period as the organizations in this region are rapidly adopting mobile self-service solutions to meet the demands of the dynamic customer base. Better economic growth, young population, and cloud-based solutions for SMEs, are other factors responsible for the rapid growth of customer self-service software market in this region.
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Major Key Players:
1 Microsoft Corporation
2 Nuance Communications Inc.
3 Oracle Corporation
4 Sap Se
5 Salesforce.Com Inc.
6 Aspect Software Inc.
7 Avaya, Inc.
8 Bmc Software Inc.
9 Verint Systems Inc.
10 Zendesk Inc.
Market segment by Regions/Countries, this report covers:
1 North America Country (United States, Canada)
2 South America
3 Asia Country (China, Japan, India, Korea)
4 Europe Country (Germany, UK, France, Italy)
5 Other Country (Middle East, Africa, GCC)
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Table of Contents:
Global Customer Self-Service Software Market Report 2018
Section 1 Customer Self-Service Software Definition
Section 2 Global Customer Self-Service Software Market Major Player Share and Market Overview
Section 3 Major Player Customer Self-Service Software Business Introduction
Section 4 Global Customer Self-Service Software Market Segmentation (Region Level)
Section 5 Global Customer Self-Service Software Market Segmentation (Type Level)
Section 6 Global Customer Self-Service Software Market Segmentation (Industry Level)
Section 7 Global Customer Self-Service Software Market Segmentation (Channel Level)
Section 8 Customer Self-Service Software Market Forecast 2018-2022
Section 9 Customer Self-Service Software Segmentation Type
Section 10 Customer Self-Service Software Segmentation Industry
Section 11 Customer Self-Service Software Cost Analysis
Section 12 Conclusion
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