Industry Growth of Customer Self-Service Software Market is Estimated to reach US$ 9380 million by 2022


Posted October 29, 2018 by amarsasane

“Customer Self-Service Software Market” report includes - Industry Future Trends, Growth Opportunity, Experts reviews and forecast period (2018-2022).

 
Global Customer Self-Service Software Market overview:

With the slowdown in world economic growth, the Customer Self-Service Software industry has also suffered a certain impact, but still maintained a relatively optimistic growth, the past four years, Customer Self-Service Software market size to maintain the average annual growth rate of 16.49% from 2720 million $ in 2014 to 4300 million $ in 2017, market analysts believe that in the next few years, Customer Self-Service Software market size will be further expanded, we expect that by 2022, The market size of the Customer Self-Service Software will reach 9380 million $.

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The Global Customer self-service software gives electronic support to the customers to access information and get online answers without interacting with a service or customer representative. Various companies utilize the customer self-service software to provide around the clock support to their customers, visitors, and employees to access information. Essentially, customer self-service software puts customers in control of their own service experience. Customer self-service software has an instinctive abilities and helps customers to solve problems quickly on their own. It helps customers to get a feeling of accomplishment and pride when they come into contact with a company that uses customer self-service software.

The global customer self-service software market is segmented Industry, Channel, Type and Region. On the basis of  type, the global customer self-service software market is further segmented into cloud and on-premises. Based On vertical, the global customer self-service software market is further segmented into banking, financial services, and insurance (BFSI), manufacturing, retail & e-commerce, education, media and entertainment, IT and telecommunication, healthcare & life sciences, transportation and logistics, utilities, government & public and others.

Regionally, North America is expected to hold the largest market share and dominate the customer self-service software market in 2016, due to the increased social media penetration, presence of almost all the major self-service software vendors, and higher cloud-based deployment of self-service solutions. Asia-Pacific is estimated to grow at the highest rate during the forecast period as the organizations in this region are rapidly adopting mobile self-service solutions to meet the demands of the dynamic customer base. Better economic growth, young population, and cloud-based solutions for SMEs, are other factors responsible for the rapid growth of customer self-service software market in this region.

 

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Major Key Players:

1 Microsoft Corporation

2 Nuance Communications Inc.

3 Oracle Corporation

4 Sap Se

5 Salesforce.Com Inc.

6 Aspect Software Inc.

7 Avaya, Inc.

8 Bmc Software Inc.

9 Verint Systems Inc.

10 Zendesk Inc.

Market segment by Regions/Countries, this report covers:

1 North America Country (United States, Canada)

2 South America

3 Asia Country (China, Japan, India, Korea)

4 Europe Country (Germany, UK, France, Italy)

5 Other Country (Middle East, Africa, GCC)

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Table of Contents:

Global Customer Self-Service Software Market Report 2018

Section 1 Customer Self-Service Software Definition

Section 2 Global Customer Self-Service Software Market Major Player Share and Market Overview

Section 3 Major Player Customer Self-Service Software Business Introduction

Section 4 Global Customer Self-Service Software Market Segmentation (Region Level)

Section 5 Global Customer Self-Service Software Market Segmentation (Type Level)

Section 6 Global Customer Self-Service Software Market Segmentation (Industry Level)

Section 7 Global Customer Self-Service Software Market Segmentation (Channel Level)

Section 8 Customer Self-Service Software Market Forecast 2018-2022

Section 9 Customer Self-Service Software Segmentation Type

Section 10 Customer Self-Service Software Segmentation Industry

Section 11 Customer Self-Service Software Cost Analysis

Section 12 Conclusion

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Tags Customer Self-Service Software , Global Customer Self-Service Software Market , Customer Self-Service Software Market , Customer Self-Service Software Industry Analysis , Customer Self-Service Software Market Size
Last Updated October 29, 2018