ERP is the integrated software which is used to streamline all the business processes and activities in a proper manner. But sometimes ERP implementation can not get successful because of some reasons and there has to be the complications. What to do to save your business, we will talk about it shortly, before that we will try to understand the case studies of companies which got failed in implementing ERP software like -
When Vodafone, the british telecom provider company consolidated its information system on the siebel platform many customer accounts were not credited successfully. People started to notice in their accounts that they were not properly get credited for payment made and they made a complaint about it. The result was 4.6 million euro fine from the british telecom provider.
In washington state community college, the peoplesoft ERP was implemented to collect data about student information and they were paying a handsome amount of student’s fee of tuition to maintain that ERP system. When HTC, the owner of peoplesoft ERP system, was bankrupt and they sued the school with the fine of 13 million dollars and the dissatisfaction was told about the dysfunctionality in college campus and internal issues.
In australian woolworth, a departmental store chain, had the data related problems in their SAP software. The reason was that the complete processes of the day to day routine of the organization was not fully understood and a senior official had left the job after performing in the company for six years. All that institutional data was lost which was a huge loss.
How to recommend the ERP software before implement
There are following suggestions for performing the ERP implementation -
proper software selection
stakeholder investment
proper backup and contingency plan
proper business process reengineering
proper testing phases
realistic scope should be there
seek the end user support
proper testing and monitoring
proper implementation review
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