Air India is the Government owned corporation which is owned by the Air India Limited. It is the flag carrier and operates on the boeing and airbus like aircrafts to the 90 national and international destinations. It is one of largest international carrier outside of India having 18% market share and the third largest domestic airline in India for passenger carrying.
Why ERP is in Air India -
There were following issues in the information system of air india -
Change in top management
lack of coordination
delays in information
Implementation Approach
Data issues
How ERP was implemented in Air India -
In first phase, the project teams were implemented and plans for the ERP project was made.
In second phase of blueprinting, the overall plans, processes, organizational structure, data elements were defined.
In the realization phase, integration of processes and policies was done in the ERP system.
In the final preparation phase the user training, user acceptance testing, final data load were provided to the system.
In the go-live phase all the system was rolled out and support was provided.
Benefits -
better and accurate decision making support
unified back office administration
Standardization and harmonization of processes to eliminate data redundancy
reduction of capital and operational costs
employee data at single place
Improved cooperation between departments
higher job satisfaction among employees
business growth opportunities
Conclusion -
The main lesson is from the case study is that the integrated ERP application is better for scalability, better project handling, cost and benefit analysis, implementation ease. Top management support and change management is necessary for better working of the ERP system.