AC InfoSoft, a leading VoIP development company, announced the launch of call center dialers. The company shared that these dialers will be available to existing and future users of each call center solution offered by the company.

“Call center dialer is a vague term. For some people, call center solutions themselves are call center dialers. In 2021, call center dialers represent a different meaning. One of the features available in the call center solution, which allows making outbound calls, is called call center dialer. We have been offering call center solutions and now we have launched call center dialers, too”, stated one of the call center software development engineers of AC InfoSoft.

The company shared more details about the call center dialers it has launched. The details shared by the company are recited hereunder:

• Manual dialer of the company will allow executives to manually dial one or more numbers.
• Predictive dialer offered by AC InfoSoft will work smartly to ensure high agent productivity.
• Preview dialer available in the call center solutions of the company will show a preview of the lead to be contacted to make the lead conversion, debt collection, and similar calls more effective.
• Power dialer made available to the call center software users of AC InfoSoft will assure a good call-to-agent ratio to balance productivity without compromising the customer experience.
• Progressive dialer offered by the company will make calls in a progressive manner and allow agents to go through the lead list without increasing the call abandoned rate.

According to the shared details, each call center solution offered by the company will have some of these dialers and the rest of them can be added as add-ons if needed. The smart call center software and premium packages of the call center software subscription will offer all dialers offered by the company to its users.
“Many businesses consider that call center dialers are required by only outbound call centers. However, this is not true. Inbound call centers also need to use call center dialers occasionally or frequently. Therefore, all call center solutions, whether you use ours or some other software, have dialers as one of the features. We have developed and launched all dialers as we understand that it is one of the must-have features nowadays”, shared the call center software development department lead of the company.

About AC InfoSoft

It is one of the leading VoIP development companies. It has been offering VoIP development services in different technologies and frameworks. It also provides expert services for open source VoIP solutions. The company has been offering call center solutions as one of the products to its global customers. It has now launched the call center dialers. To know more about these launched call center dialers, please visit https://www.acinfosoft.com/call-center-dialers/