AC InfoSoft, one of the leading VoIP development companies, has announced the launch of a call center solution. This software is built to provide the required tool to businesses that want to improve customer experience.

This call center solution is a budget software, which means it is available at economical rates. It has a wide array of features that will help businesses to improve customer experience by delivering excellent customer services.

The company has announced that this software has all the required features to deliver exceptional customer services such as:
• Self serving options
• Call center automation
• Sticky agent
• Skill-based routing
• Advanced call distribution
• Callback
• Scheduled calling
• Call recording
• Call script
• Call transfer
• Ring group
• Call forwarding
• Call mute and un-mute
• Call parking and pickup
• Managerial features like a whisper, barge-in, etc.
• Standard reports
• Live statistics
• Dashboards
• And many more

The company announced that along with the features available in the launched call center software, it also has add-ons to offer. These add-ons can be purchased individually to add additional features to the software.
Launched add-ons for the launched call center solution are:

• Data verification
• Web phone
• Survey
• Call broadcasting
• SMS broadcasting
• Disposition bucket
• Soundboard avatars
• Word spotting in the call recording files
• Graphical reports
• And many more

“This call center solution is perfect to provide post-sales support as well as to handle concerns related to purchases. This will help businesses to handle customer concerns more professionally and in a manner that delights customers. By default, it will have only a voice calling channel, but we can add multiple other communication channels as well if it is required”, shared call center software development team leader, AC InfoSoft.

The company announced that it is a highly scalable, robust, and secure call center solution. It is also a flexible software solution. We can integrate any software or APIs into this dialer to provide the required powerful software. Some of the integrations more frequently recommend by the company based on the business nature are listed below:

• Communication channels like SMS, email, fax, WhatsApp, Facebook, Twitter, live chat, etc.
• CRM software
• IP PBX software
• Help desk ticketing system (support ticket solution)
• And more

The company has announced that the company will provide the following to the software users:

• Licensed or hosted solution
• Installation and setup on cloud or on-premises servers
• HA (High Availability) cluster setup
• Customization, if required
• Free support
About AC InfoSoft

It is a leading VoIP development company with a combined experience of more than a decade. The company has been offering VoIP development services in leading technologies and platforms. The company offers installation, customization, and other services for open source VoIP solutions. It has now launched a call center solution for businesses interested in improving customer experience. For more details, visit https://www.acinfosoft.com/ac-call-center-solution/