AC InfoSoft announced to offer predictive dialer. The company will offer this feature with its all call center solutions, including AC Call Center Solution. The AC Call Center Solution is the most basic dialer, which is made available to small businesses, startups, and companies with budget constraints.

The company announced that the users of AC Smart Call Center Software will get access to the most advanced predictive dialer. It will also offer manual options to set the predictive dialing ratio, which will be not available with the predictive dialing feature of other call center solutions.

“Predictive dialer is the only smart auto dialer available in the call center solutions, which can guarantee the highest productivity. It has the predictive power to predict different aspects to make sure all customers or leads are reached as soon as possible and the productivity is the highest possible. This auto dialer automatically changes its call-to-dial ratio based on various factors such as average call duration, average call wrap-up time, average call pick-up time, etc. When the campaign just gets started, this auto dialer will be in the learning phase. In some complex cases, it can affect the call drop ratio or productivity. In this case, some call centers prefer to set the predictive dialing ratio. Our smart call center solution has this option to offer manual predictive dialing ratio setup”, shared a call center software developer of the company.

As per the shared details, the predictive dialer developed by the team of AC InfoSoft can predict the following:

● When the agent(s) will finish the ongoing call?

● How long will the call wrap-up process take?
● How many numbers need to be dialed to connect with the required number of leads or customers?
● Which customer or lead is more likely to attend the call?
● How long will it take for a customer to pick-up the call?

Based on these predictions, the predictive dialer dials numbers from the available lead list in the call center solution. According to the shared details, this auto dialer of call center solutions offered by AC InfoSoft assures the highest productivity.

The company shared some of the use cases and campaign types that can leverage maximum advantages by using predictive dialing:
● Collection
● Cold calling
● Lead generation
● Sales
● Product upselling and cross-selling
● And more

About AC InfoSoft

It is one of the leading VoIP development companies. It has been offering VoIP development services to its global customers. Along with custom development, the company also caters to customers who are interested in using different open source solutions. The company offers installation, setup, configuration, customization, and support services for all open-source VoIP solutions. The company has also developed different VoIP products, which are available as perpetual or hosted software. Call center solutions are renowned products offered by the company. The company claims that it has built one of the most advanced predictive dialers for call center solutions. To let interested people know more about the predictive dialer, the company has shared an article. You can read the whole article here, https://www.acinfosoft.com/predictive-dialer/