AC InfoSoft, one of the leading VoIP software company, announced to offer call center CRM integration services for its proprietary call center solution. As per the shared details, the company will provide integration services to its clients to integrate any third-party or open-source CRM solution with its proprietary call center solution, called, AC Call Center Solution.

About AC Call Center Solution (AC3)

It is a perpetual call center solution developed by AC InfoSoft. This software is developed with an array of the most useful features and standard functionalities. This software is built to benefit small and medium scaled businesses. It means it can be used with a minimum number of agent seats. It is a less expensive software compared to other call center solutions offered by AC InfoSoft.

To empower small and medium scaled businesses further, the company has announced to offer call center CRM integration for this software.

“Our call center software has all the standard fields to save the information of the customer. However, it is a call center solution, so it has limited fields to store customer information. In these competitive and demanding market scenarios, businesses need to personalize their conversations with the customers to build a strong relationship. All competitors often provide the same features with an almost similar pricing structure. The only way customers can be retained is by building a strong customer relationship. For this a CRM solution is necessary. We integrated a CRM solution with our call center software, so agents can see all information about the customer fetched from the CRM solution within the call center dialer. This helps in building better and stronger relations with customers.” shared call center software research and development head of AC InfoSoft.
This VoIP development company announced to integrate any preferred CRM (Customer Relationship Management) system with the AC Call Center Solution. Some of the major CRM systems used these days are as below:

• vTiger
• Zoho
• Microsoft 360
• SugarCRM
• SuiteCRM and
• Salesforce

The company usually recommends the aforementioned CRM solutions to its customers if they ask for the recommendations.

AC InfoSoft also announced key benefits of integrating a customer relationship management solution into the AC3, which are listed below:

• Harmonized operations
• Better and more reliable data management
• Saved time and other resources
• Increased agent productivity
• Improved customer relations
• Enhanced customer satisfaction
• More rapidly growing revenues
• And many more

About AC InfoSoft

It is a VoIP company, which has been catering to its customers for many years with VoIP development and support services. It also offers various perpetual solutions such as SMB call center solution, virtual call center software, smart call center software, VoIP billing solution, etc. AC InfoSoft also offers some customization and integration services. Call center CRM integration is one of the services offered by the company for its own and other open-source call center solutions. Visit https://www.acinfosoft.com/call-center-crm-integration/ to know more about this service.