A bad review on a restaurant can be very harmful for the business when they are trying to grab the attention of potential customers to visit their restaurant and use their services. Any kind of review can be posted online by a customer or it could also be an ex employee. They normally complain about the price or the service or even sometimes directly accuse the owner of negligence. But the point with rock grills owner is the fact that the owner is not making it easy for him by repeatedly making the same mistake of replying offensively on a bad review that is posted on a social media platform.

There are many advantages of a bad review and the owner must use it to his advantage and not like the owner of the rock grills where he does not address to the genuine concerns and instead abuse the customers who are coming to his restaurant and paying their hard earned money for the services. The right way to address this issue is to make sure that there is a proper plan in place and one must follow it at any costs. Secondly, the owner must give extra efforts to make sure that the complaint has been addressed and rectified and must not be repeated ever. If more than one customer is complaining about the same thing then it will be very hard for the owner to flourish in the business.

Now, the owner of rock grills steakhouse is not handling any negative comments left by the customers properly and instead he is replying back to them sternly making other customers angry. If he continues this trend then very shortly his restaurant will be empty and people will never visit his eating joint. He must find a better way to deal with this particular situation. He can offer all the customers a way to express their opinions inside the restaurant by giving them a kind of review cards. This will make sure that the customers are not going online and posting the negative feedbacks. But, the owner must keep in mind that all negative feedbacks must be addressed immediately and must not be repeated. This is very important as if the same customer visit the eating joint the second time and finds the same thing then they will never come back again.

Many customers who have visited the rock grills steakhouse that the service is very poor and people have to wait a long time to even get a table when there are two or three vacant tables available. This is a very serious issue as not only the customer is getting irate with this level of service the owner is also missing out on business. The owner of the rock grills steakhouse is going on back foot and claiming that the customer visited during peak hours. This shows the arrogance of the owner. He should have taken full responsibility and apologize and make sure that this thing is never repeated.

In this case the customer feels that the owner is not paying any heed to the complaint thus making the customer look like a fool as nobody from the business establishment cares about the complaint. The owner at rock grills steakhouse must understand that these customers are doing these just to make sure that their complaints are being heard and addressed. The trick here is to make sure that a complaint is heard and to make sure that the complaints are handled properly. The only way to run a successful restaurant is to provide good food at cheap rates and the service must be even better at the same time.