Learning Objectives
• To provide insights about factors affecting the market growth
• To analyze the IT Service Management market based on various factors- price analysis, supply chain analysis, porter’s five force analysis etc.
• To provide historical and forecast revenue of the market segments and sub-segments with respect to four main geographies and their countries- North America, Europe, Asia, and Rest of the World (ROW)
• To provide country level analysis of the market with respect to the current market size and future prospective
• To provide country level analysis of the market for segment, by application, by end user and sub-segments.
• To provide strategic profiling of key players in the market, comprehensively analyzing their core competencies, and drawing a competitive landscape for the market

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Market Outlook:
IT service management is a process based practice which is designed to deliver the information technological services to the enterprise and within the need of customers. In past couple of years, this market has been growing tremendously as the information sector is growing. The main factor behind this growth is the increase in the number of employees who are using the personal IT technological devices on the workplace.

Market Segmentation
For the purpose of this study, this market has been segmented on the basis of application, end users and geography.
• Applications of IT service management include- configuration management, IT asset management, application performance management, network management and DBMS management.
• End user includes- Manufacturing, Healthcare/Medical/Pharmaceutical,Hospitality / Entertainment / Recreation / Travel, Telecom and IT, BFSI, Retail/Wholesale/Distribution among others.

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Key players
The prominent player in the market of IT service management are-
• Cherwell Software (US)
• Citrix Systems (US)
• Compuware (US)
• EMC Corporation (US)
• LANDESK Software (US)
• ManageEngine (US) BMC Software (US)
• HP (US)
• CA Technologies (US)
• IBM Corporation (US)
• Absolute Software (Canada)
• Microsoft Corp. (US)
• Axios Systems (UK)


Industry News
• On 21st June 2016, Microsoft launched the iOS based app “Flow” a work flow service management app.
• On 15th June 2016, BMC Software announced that Spark ventures in suing Remedyforce solutions for service management.

Regional Analysis
Currently North America is leading the market of IT Service management with the market due to the technological advancement of US and Canada. These countries have advantage of advance technology which has kept the North America a leader in the IT service management market.

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About Global IT Service Management Market of Market Research Future
The report for Global IT Service Management Market of Market Research Future comprises of extensive primary research along with the detailed analysis of qualitative as well as quantitative aspects by various industry experts, key opinion leaders to gain the deeper insight of the market and industry performance. The report gives the clear picture of current market scenario which includes historical and projected market size in terms of value, technological advancement, macro economical and governing factors in the market. The report provides details information and strategies of the top key players in the industry. The report also gives a broad study of the different market segments and regions.


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