Learn the top 6 customer experience trends in automotive industry to optimize and improve your businesses and stay ahead of the competitors

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Learn the importance of customer satisfaction in the automobile industry and the 5 effective ways you achieve them.

Learn the truth about color coding the NPS scale and its impact on surveys as we discuss the matter with industry experts

Find out how SurveySensum helped Indomobil Nissan to boost survey response rate with WhatsApp surveys.

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Did you also send your first customer survey through Google Forms?

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Read the 6 effective ways you analyze the WhatsApp survey feedbacks to yield best results and improve customer satisfaction.

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How to bridge the gap between consumers and auto companies with automotive customer surveys by taking the action on the feedback gathered and closing the loop?

Follow our 6 simple steps to create a ces survey in under 5 minutes and use the feedback to improve your customer experience.

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Learn the difference between an 11-point and 5-point NPS scale and choose the best to understand your customer.

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What is the voice of customer aka VOC? Why should your business focus on voice of the customer? Find all the answers in this insightful article.

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Customer feedback is anything that your customer shares with you after interacting with your business or using your product or service. Customer feedback can be shared in form of reviews, ratings, and comments.

Customer Effort Score (CES) is a customer experience survey metric. Let us compare and learn about the top paid and free customer effort score tools (CES tools) in 2022.

Are you also copying the JD Power survey to gather feedback on your services and products or internal CSI/SSI research? You are wrong. It is not the right way!

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