The omnichannel helpdesk software, Wowdesk, is adding a robust virtual assistant platform Wowbot to its software suite, enabling businesses of varying sizes to offer affordable and flexible automated customer services.
Happy customers demand patience and time that most business owners lack due to increasing competition. Small businesses often overflow with tasks that require dedicated resources. As a small business owner, you never know how much work is piling up in your inbox while you are busy streamlining business processes. If your team members are juggling between different roles at one time and there is no one to handle customer service requests, you need Wowbot.
Wowbot provides an interactive, unique, and personalized way of assisting your customers, 24 hours a day, 7 days a week. It has all the skills to efficiently manage your customer service queries. Wowbot breaks the common misconception that chatbots can only understand words and reply to simple questions. Thanks to the advanced AI technologies such as reasoning and machine-learning, this AI-powered virtual assistant platform from Wowdesk understands the intent behind customer queries.
Wowbot is a virtual customer assistant that enables a seamless customer journey by integrating with human-assisted customer-interaction channels. Businesses of all sizes can increase brand equity and wow their customers with exclusive self-service offered.
Being the most intelligent and robust virtual customer assistant platform, Wowbot operates on a knowledge-base and constantly leverages analytics to improve customer service. It can take users on website tours or push specific web pages while offering support. Apart from the website, businesses can embed Wowbot in chat applications as well as social networks.
Wowdesk is a scalable AI-powered omnichannel help desk platform that leverages its robust workflow engine to help businesses of varying sizes offer impeccable customer service. It works as a unified platform for customer service requests from multiple channels.
For more information regarding Wowbot, you can get in touch with Wowdesk email us at [email protected]
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