iNextrix Technologies Pvt. Ltd is a leading IT company that has been offering innovative products and solutions since 2010. The company has been offering its latest product iCallify which is an intelligent call center software. Recently, the spokesperson of the company announced to offer this call center solution to the banking industry.

Any Indian or international banks can use this intelligent call center software to run different calling campaigns. This call center solution is perfect to run blended campaigns as well as either inbound calling campaign or the outbound one.

The spokesperson of the company shared that the company will provide the required services to set up the call center in the bank. The banks can use this intelligent call center software for different applications some of them are briefed below:

To run campaigns for credit cards

Almost all banks these days run outbound campaigns in which agents call customers to buy credit cards. This intelligent call center solution will call different numbers automatically using different call center dialers. Once the call is connected, the agent can see the script to try to convince the customer to get the credit card.

To run campaigns regarding loans

The banks can use iCallify to run outbound campaigns to offer different types of loans based on the eligibility criteria of the customer. There can be different campaigns with different dispositions, soundboard avatars and call script to increases chances of convincing the customer to take a loan from the bank. This intelligent call center solution can also be used to remind customers to pay their EMIs on time.

To provide good customer services to customers

Banks also have customers and these customers can have issues as well. On the other hand, customers can have some queries as well. The intelligent call center software can be used to attend the calls from customers on their grievances and queries. The bank call center can receive calls from the customers and respond to them about their queries.

To propose different services of the banks

Each bank offers different types of products such as insurance, mutual funds, etc. This intelligent call center software can be used to propose different products to customers and prospects with different features.

As per the shared details, the company will offer this intelligent call center software and provide different configurations based on the need of the banks. This call center solution comes with different features and banks can choose the features they need.

About iNextrix Technologies Pvt. Ltd

It is an IT company based in Ahmedabad, Gujarat, India. The company offers client centric services to its global customers. Some of the innovative products offered by the company are live call monitoring, mobile SIP dialer, PC dialer, and intelligent call center software. To know more about this intelligent call center solution, please visit https://inextrix.com/icallify