Market Synopsis of IT Service Management
Market Scenario
IT service management is a process based practice which is designed to deliver the information technological services to the enterprise and within the need of customers. In past couple of years, this market has been growing tremendously as the information sector is growing. The main factor behind this growth is the increase in the number of employees who are using the personal IT technological devices on the workplace.

Market Segmentation
For the purpose of this study, this market has been segmented on the basis of application, end users and geography.
• Applications of IT service management include- configuration management, IT asset management, application performance management, network management and DBMS management.
• End user includes- Manufacturing, Healthcare/Medical/Pharmaceutical, Hospitality/Entertainment/Recreation/Travel, Telecom and IT, BFSI, Retail/Wholesale/Distribution among others.
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Key players
The prominent player in the market of IT service management are-
• BMC Software (US),
• HP (US),
• CA Technologies (US),
• IBM Corporation (US),
• Absolute Software (Canada),
• Microsoft Corp. (US),
• Axios Systems (UK),
• Cherwell Software (US),
• Citrix Systems (US),
• Compuware (US),
• EMC Corporation (US),
• LANDESK Software (US),
• ManageEngine (US)

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Industry News
• On 21st June 2016, Microsoft launched the iOS based app “Flow” a work flow service management app.
• On 15th June 2016, BMC Software announced that Spark ventures in suing Remedyforce solutions for service management.

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Study Objective of IT Service Management
• To provide detailed analysis of the market structure along with forecast of the various segments and sub-segments of the Global IT Service Management Market
• To provide insights about factors affecting the market growth
• To analyze the IT Service Management market based on various factors- price analysis, supply chain analysis, porter’s five force analysis etc.
• To provide historical and forecast revenue of the market segments and sub-segments with respect to four main geographies and their countries- North America, Europe, Asia, and Rest of the World (ROW)


Regional Analysis
Currently North America is leading the market of IT Service management with the market due to the technological advancement of US and Canada. These countries have advantage of advance technology which has kept the North America a leader in the IT service management market.

The reports also covers brief analysis of Geographical Region includes:
America
• North America
• US
• Canada
Europe
• Western Europe
• Germany
• France
• U.K
• Rest of Western Europe
• Eastern Europe
Asia– Pacific
• China
• India
• Japan
• Rest of Asia

The Middle East& Africa

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