The Global Village we live in is increasingly becoming inter-connected. There are already more than 7,500 data centers across the world, which serve as safe haven for computer servers and data they contain. Businesses and organizations use them for off-site storage and maintenance of their data.

The latest technologies have given wings to the businesses – and allow them to expand globally virtually. Data center services, for example, allow the commercial organizations to rent out server space at off-site locations and allot the responsibility of storing, processing, distributing, and managing their data to a third-party company.

The companies that offer colocation services are equipped with latest technologies and state-of-the-art equipment to ensure smooth operations for their hosting clients. Businesses, looking forward to offer high-quality services to their customers while keeping their investment costs low, rent out a select group of servers from the data center owners or share the infrastructure with other hosted clients – and access them through Internet or other suitable data networks.

Off-site storage facilities allow great flexibility to businesses – allowing them to scale up and downsize their data needs quickly. Superior colocation service providers ensure that the downtime is minimized as much as possible with the help of fault-resistant quality infrastructure, thorough maintenance, and experienced staff. Most centers claim 99.95% availability.

A similar technology that empower business of all sizes to offer best customer care services is the call center software - which is based on telephony services. This includes Automatic Call Distributor (ACD) - where the incoming calls are routed to the most appropriate agent within a call center, and Interactive Voice Response (IVR) feature - which greets the callers and route them to appropriate agents or departments based on a pre-defined menu system.

The backbone of call centers, such software includes several basic to advanced features like keeping track of call volume, duration of the calls, waiting time for the callers, number of the calls handled etc; as well as allowing managers to monitor calls, barging in calls, do whisper coaching, and handle call conferencing.

Business VoIP (Voice over Internet Protocol) or internet telephony is also quite a popular technology where calls are transmitted over the Internet. The cloud computing technology allows businesses to route calls at locations across the globe – in a cost-effective and low-maintenance manner. It is believed that Business VoIP can save up to 50% for the businesses as they do not need to buy and install their own equipment, and the call costs get reduced too as they are transmitted over the Internet.

Whenever you choose a service provider for such technologies, you must ask about what features they’ll offer, what all will be included in their contract, what will be the cost of the range of services they offer, and what will be their cancellation policy.

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