How’d you feel if you called customer service and they resolved your issue in just 2 minutes?

You’ll be content after receiving such a good response.

Well, something similar happened to me yesterday.

After a hectic day at work, I ordered my favorite ice cream to make the day a little better. According to the app it was supposed to be delivered within 30 minutes. But neither it was delivered on time nor did the delivery executive take my calls.

But after multiple calls to the delivery exec, when I reached out to the food aggregator, not only did they give me a discount on the next offer; along with the ice cream, they sent me a sandwich (as per my previous orders) for me.

And yes, they apologized for the entire experience.

I was overwhelmed. The effort they put in to make me (one regular customer) happy left me in awe.

I talked about my experience on Twitter. And not just that, I encouraged my friends to try the ice cream cafe.

That’s something CUSTOMERS DO.

But now that you’ve put in efforts to enhance customer experience and they are happy with you, what are you planning to do with their positive feedback?

Further Reading: https://www.surveysensum.com/blog/how-to-use-positive-customer-feedback/