Monitoring and maintaining the computer systems and networks within an organization, a technical support employee deals with any issues or the changes required such as forgotten passwords, viruses or email issues. Besides, he also diagnoses hardware/software faults and solves technical problems either over phone or face to face. He works with customers to identify computer problems and advising on the solution.

Working as the manager at Global Technical Support from 2003-2006, Steven Lacerda improved metrics by revealing system-wide defects, improving customer satisfaction and loyalty. Moreover, he also trained the employees and clients on NAS hardware and software solutions. He managed global technical support with an overall satisfaction rating of 4.8 out of 5.0.

Talking about his education credentials, Steven Lacerda pursued Financial Economics at University of California in Santa Barbara in 1999. During his leisure time, he does certain things that include hiking, walking, kayaking, going to gym and programming. He also loves to go to festivals and trying new things.

About Steven Lacerda

Talking about the major projects he has accomplished, Steven Lacerda has implemented a rolldown infographic in an existing site using d3, wow, and skrollr animation libraries. Besides, he turned the classical statistical analysis into a user-friendly infographic that informs the users with graphics and animation. Apart from this, he is working on a project namely AirBnb which is a dashboard app that retrieves the social media metrics in order to provide the statistics on the effect of marketing campaigning.


http://stevenlacerdawebdeveloper.blogspot.com/