It’s hard to run freight broker companies without interacting with other people. If you are a freight broker, your day involves talking to not just clients but also freight companies. But it’s more than just talking to them. It’s important that you build a strong relationship if you want your freight broker company to grow.

For owners of freight broker companies in Vancouver, here are some tips on how you can establish lasting connections and relationships:

1. Be a good listener

The role of a freight broker is to match clients with the right freight company. You can’t do that if you don’t listen to their needs. You need to know what they are looking for and what their goals are. It’s important to listen to your clients and your freight broker. Take notes and list down important details you don’t want to miss.

You should also follow it up once the transaction has been done. Listen to their feedback so that you know which areas of your services you can still improve.

2. Establish trust

Having a go-to carrier can help your business. They would match it up with quality services. If they are not available, only then will you go to other carriers. Building loyalty can help your business in the long run.

3. Pay attention to transparency

If there are changes to your rate, let carriers know. They will want to know what your reasons are to avoid misunderstandings and conflict.

When running a freight broker company, it also helps to have the guidance of a company like SPI Logistics. They can help you establish a strong connection with carriers.

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