Asterisk Service, a division of Ecosmob, announced availability of IVR solution tailored to suit hospitality and travel industry. 

According to the VP, the company’s teams put in their best effort in the IVR software development. Considering the way hospitality industry operates and the different stages of the customer journey as well as the nature of hospitality, it was a challenge but they came up with a sophisticated IVR solution for the hospitality and travel industry. 

According to the VP it is a dynamic IVR that can be set up to serve customers on one side, to facilitate interactions between branches and with agents and between employees as well. When it comes to serving customers the IVR system has a tree-branch system that takes in all points of the customer’s journey ending with IVR payment and IVR survey. 

Customers have the option of selecting hotel booking or flight booking. Then they are guided to various options such as rooms, tariffs, locations, amenities and related queries. Once they check in and become guests they have access to an internal IVR that lets them request services and final bill payment after which they are free to give feedback. The IVR also gives directions once the guest is on his way to the hotel. In the matter of flight bookings, customers can select airlines, obtain information about fares and timings and book their flight followed by payment through the IVR. The IVR automatically sends out confirmation SMS and email in all cases. 

“This is just the basic IVR that is on offer for hotel and travel industry. There is more customization available. Asterisk Service can offer visual IVR for smartphone users. With the assistance of its parent company Ecosmob it can include smart and intelligent chat agent that makes for a delightful interaction which is a cut above the ordinary recorded menu guide options for customers. It also undertakes CRM integration for an enhanced experience.”

Asked why hospitality and travel should switch over to Asterisk IVR he said that their IVR is a complete chain that avoids the need for human intervention at any touchpoint. Customers can dial any time and complete the transaction. Hotels and travel agencies do not need to engage human agents for interaction and this saves cost as well as makes possible 24x7 services. Their reputation increases as does customer loyalty leading to repeat business. Asterisk, as always, provides extreme customization backed by excellent support. 

Hotels and travel agents interested in switching over to Asterisk Service hotel IVR solution may get in touch on phone 91 79 40054019, 1-303-997-3139 or chat live on https://www.asteriskservice.com/solutions/hotel-ivr. 


Source: https://www.prlog.org/12806131-asterisk-service-introduce-ivr-solution-for-hospitality-travel-industry.html