Asterisk Service, a unit of Ecosmob, announced new features inclusion in its well rounded hotel IVR solution. Speaking on the occasion, the company’s VP said, “Customer experience matters a great deal in today’s competitive environment and IVR is usually the first point of contact that can make or break impressions. Asterisk Service hotel IVR solution gains added features based on feedbacks.”
He went on to list features that enhance its hotel IVR solution. Artificial intelligence now forms part of the framework of its IVR Software development leading to improvements in customer experience. One such area is natural language processing and an intelligent dynamically configurable menu system. Callers have the option of pressing keys or simply talking. Speech recognition generates the right response from the IVR such as connecting to a live agent faster than through the maze of key presses.
Asterisk Service hotel IVR now gains a chatbot that has AI underlying it to almost simulate a live human experience. This is one area that will gain tremendously in future updates because the company is focusing on IVR software development to deliver a natural near human experience for callers.
Another welcome feature is a visual IVR. Asterisk Service hotel IVR now includes visual IVR that displays the entire tree branch structure on the screen of a smartphone. Users simply jump straight to the option they need. It becomes a very happy experience for them. For instance, a caller may start by inquiring about room availability, find out prices and then find out location and even view the room through video.
Hospitality operations, said the VP, are quite complex and have diverse stages such as the “finding out” stage in the customer journey, inquiry stage, booking stage and occupancy stage. At each point of the journey the IVR intelligently presents contextually relevant options based on historic transaction records. For instance, a guest checks in and the same IVR number dynamically presents options relevant to his stay such as room service, taxi services and so on. “And, oh yes, we have now transplanted payment IVR into the Hotel IVR so guest can make payment directly without human intervention, assuring him of confidentiality of card transactions.” Once the transaction of payment and stay is over, the IVR even requests feedbacks and suggestions as well as ratings.
Asterisk Service is an expert in IVR software development and its payment IVR, ticket booking IVR and Quiz IVR, to name only a few have gained wide acceptance. Its hotel IVR is simply outstanding in ease of use, assuring customer satisfaction and in features. The company said it is still working on even more advancements to benefit hospitality industry in the time to come.
Hotels and hospitality sector operators are welcome to get in touch with Asterisk Service by phone on 91 79 40054019, 1-303-997-3139 or enjoy a live chat session on https://www.asteriskservice.com/solutions/hotel-ivr to know why this is the best solution.