tj maxx return policy
With Christmas approaching and all the shopping we'll all be doing, you need to know your retailers' returns policies.
Retail outlets have to operate under the Sale of Goods Act 1979 which gives you some rights when it comes to returning goods.
However some shops will tell their customers that they have their own company policies with regard to returns and money back guarantees, but with those shops operating under their 'own policies', how can we tell if we, as the consumer are being treated fairly and within the law?
Some shops will refuse to give a refund and offer a credit note instead under some circumstances, or they will tell you that you cannot return items that are in a sale, especially clothes stores but then other shops will accept returned sale items with a receipt. The Law is clear, but doesn't cover every situation and therefore differing policies can be very confusing and sometimes intimidating. tj maxx return policy
Marks and Spencer have just changed their company policy from 90 days to 35 days for customers to return items, which they say is in line with it's competitors like John Lewis who offer a 28 day return policy. Marks and Spencer have said that even though they have cut the time for returns, it is still a week longer than most other retailers which can vary amongst different retailers. TK Maxx only offer 14 days on returns, although they are extending that over the Christmas period.
However even with these policies customers have obligations too, such as returning in original packaging and to be of 'merchantable quality'
It is recommended that customers always check their receipts for the returns policies for each store. Always tell the store if you are buying it as a gift and check the procedure for returning by the recipient, should it be necessary. tj maxx return policy
Some stores will not give money back, they may only offer a credit note. Stores are allowed to do this if the customer has changed their mind or bought an item in the wrong size or if they are wishing to return an unwanted gift. In these cases, there is no automatic right to return goods.
However, when an item is faulty or not as described, the customer is then entitled to a refund, replacement, repair and/or compensation for any items purchased under the Sale of Goods Act 1979. There are exceptions which apply to goods which are purchased by mail order or over the internet and even products which are sold during a visit to a customers home, with further exceptions applying to the type of goods. However the time limit for the return of the goods is not defined in the Act, it simply uses the word 'reasonable' more information can be obtained at
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