ServiceCheck offers quick service restaurants 24/7/365 contact options for their customers, which is the key to successful QSR guest recovery practices.

A big challenge that quick service restaurants face is customer recovery because it can be difficult to know when a customer had a bad experience. This is why ServiceCheck, a leading customer experience management company, is focused on providing superior, multi-channel feedback and communication tools to businesses. Consumers have an increasing number of business to spend their money, which is why it is important for companies to need to provide contact and resolution options for customers who would like to leave feedback.

CustomerLink is ServiceCheck's 24/7/365 QSR guest recovery and feedback service. Few people will complain to a manager at the time of a bad dining experience, most will leave and not return. CustomerLink provides businesses the ability to offer communication methods that include live agents, email, web forms, comment cards and social media. When customers have a variety of options for expressing their concerns, they are more likely to do so, which gives companies a chance to recover those guests.

Another valuable ServiceCheck program is SocialLink, which allows companies to manage their reputation online and improves their customer recovery practices. Social media feedback solutions like SocialLink have become increasingly important as people are now talking about experiences with businesses online. Companies need to be aware of what is being said about them on the Internet to make appropriate changes and be able to respond to unhappy customers in a timely manner.

Without [b]social media feedback solutions[/b], companies can have their reputation damaged on the Internet and not be aware of it. However, by taking advantage of SocialLink, companies can see what is being said about them on review sites, forums and social networking sites. This allows them to reach out to unhappy customers, which often results in removal of negative feedback or an update that adds positive feedback for a business.

By using CustomerLink and SocialLink, restaurants and other businesses can be made aware of customer sentiment and concerns, allowing them to make changes to their business models and improve their customer recovery methods.

ServiceCheck has been providing businesses outstanding feedback and recovery options for over 25 years. They represent over 100 major brands and over 1,000 clients. In addition to CustomerLink and SocialLink, ServiceCheck also provides EmployeeLink, LoyaltyLink and QALink.

For more information, visit [b]www.servicecheck.net.[/b]

[b]About ServiceCheck[/b]

ServiceCheck is the leader in customer experience management and they provide multiple 24/7/365 feedback solutions for a variety of industries.