ServiceCheck Offers Customer Service Programs For Loyalty Card Members


Posted October 18, 2014 by servicecheck01

ServiceCheck provides its clients with a variety of programs that improve retention rates and customer satisfaction as well as tracking consumer sentiment through a variety of channels.

 
ATLANTA, GA - Many businesses are searching for ways to remain competitive and increase customer loyalty, and one popular solution is to create a Loyalty Card program. Loyalty Card programs create incentives for consumers to buy from one particular business and purchase more, and loyalty programs can be essential tools in industries that are highly competitive.

Loyalty Card customer service is a crucial part of ensuring the success of these programs, and LoyaltyLink, provided by ServiceCheck, is designed to ensure that program members remain happy and loyal customers. In addition to offering attractive incentives through loyalty programs, organizations must keep these individuals satisfied with their entire experience, from the quality of products or services to interactions with staff members.

If a customer has a poor experience, they may take their business elsewhere, which can represent tens of thousands of dollars of lost income over the lifetime of the relationship. LoyaltyLink focuses on first call resolution and offers live agent support 24/7/365. Interactions with customers are logged, which helps businesses identify trends and deal with common issues that may be causing customers problems.

ServiceCheck also offers SocialLink, which tracks consumer sentiment on social media site, forums, review sites and blogs. The benefit of social media feedback programs is they enable a business to monitor and improve their online reputation as well as being given the opportunity to reach out to customers that did not make contact with a company regarding a problem.

Online reputations are important as increasing numbers of shoppers do research on the Internet before making a purchasing decision. If companies do not respond to bad reviews, even by attempting to resolve the issue, individuals seeing the negative comments may assume the worst. SocialLink provides information about online comments to companies in real-time, enabling them to respond to and resolve them in a proactive manner.

ServiceCheck Inc. provides complete full cycle solutions which include a live-answer Customer Recovery and Feedback Program, Employee Hotlines, Quality Assurance Hotlines as well as Crisis Management, Customer Loyalty and Social Media Solutions covered under its Customer Recovery and Feedback program. Today, it serves more than 100 brand names representing over 1,000 clients including some of the top players in their respective industries.
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Issued By ServiceCheck
Website ServiceCheck
Phone 8002787080
Business Address New Northside Drive Suite 400, Atlanta, GA, 30328
Country United States
Categories Business
Tags servicecheck
Last Updated October 18, 2014