Market Overview

Computer telephony integration is a technology which allows desktop computers to interact with the telephone systems by turning the computer into a telephone call management system. Computer telephony integration software, or CTI software, also allows communication devices such as phone, fax, mobile, voicemail etc. to interact with one another. This provides users a centralized control over all the communication devices through a signal platform. Furthermore, the computer telephony integration software is a low-cost software which helps small companies to run their businesses effectively. Considering all the above factors, demand for computer telephony integration software is expected to grow during the forecast period (2019-27).

Request Sample Copy Of This Business Report : https://www.coherentmarketinsights.com/insight/request-sample/3394

Market Dynamics

On the basis of region, the global computer telephony integration software market is segmented into North America, Europe, Latin America, Asia Pacific, Middle East, and Africa.

North America region is estimated to hold a dominant position in the global computer telephony integration software market in 2019, and is projected to retain its dominance throughout the forecast period. This is owing to a large number of call centers in North America region, specifically the U.S. For instance, according to Coherent Market Insights, there are more than 7000 call centers across the U.S. which employ around 3.3 million to 3.4 million workers. As a result, North America is expected to hold the dominant position in the global computer telephony integration software market followed by Europe and Asia Pacific respectively.

Computer telephony integration software Market Taxonomy

On the basis of type, the global computer telephony integration software market is segmented into:

Common Desktop

Common Server

On the basis of connection type, the global computer telephony integration software market is segmented into:

First-party Call Control

Third-party Call Control

On the basis of application, the global computer telephony integration software market is segmented into:

Pop-up Screen/Screen Popping

Speed Dialing

Call Routing

Call Transfers

IVR (Interactive Voice Response)

Voice Recording Integration

Others

Get Request Customization Copy Of This Business Report: https://www.coherentmarketinsights.com/insight/request-customization/3394

Major players operating in the global computer telephony integration software market include Aircall, Chetu Inc., Genesys, NICE inContact, RingCentral, Inc., Salesforce.com, Inc., Talkdesk, Inc, Tenfold, TWILIO INC. and Zendesk, Inc.

About Coherent Market Insights:

Coherent Market Insights is a prominent market research and consulting firm offering action-ready syndicated research reports, custom market analysis, consulting services, and competitive analysis through various recommendations related to emerging market trends, technologies, and potential absolute dollar opportunity.



Contact Us:

Name: Mr. Raj Shah

Phone: US +12067016702 / UK +4402081334027

Email: [email protected]

Visit Our Blogs: https://blog.coherentmarketinsights.com