What is a Quality Management System?


Posted January 24, 2019 by peterwill276

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Here we will talk about quality management system and the importance they have acquired for companies in recent years. The most basic function of these systems is to implement a set of elements to achieve the highest quality of products and services offered to the customer, seeking the maximum satisfaction of these.

Once defined, we will analyze the various phases that usually have the implementation of a quality system.

Structure:

To implement a quality management system, a very well defined internal organization is needed. If you do not start at the lowest level within the company, we will not reach the desired quality objective. In this phase, the company must answer a series of questions in order to develop a good quality system.

At an initial level, companies must know at what point they want to reach for the quality of their products and what elements they will implement to achieve it. Once they have decided the type of product they are going to offer to the market, they should look for the mechanisms to manufacture them with the highest possible quality.

When the company has formulated these questions, the so-called Quality Planning begins to form, consisting in carrying out the necessary actions to achieve an objective with the greatest use of resources. Therefore, and to summarize this phase, the four basic questions that societies should ask themselves at this point are:

What are we going to do?
How will it be done?
When and at what time are we going to do it?
How much will it cost?

Planning:

Once we have defined the structure, we must move on to quality planning. During this phase, all the necessary activities are prepared to comply with the quality goals, always seeking, as a result, the maximum satisfaction of the client. Within this phase there are a series of sub-phases that can be defined as follows:

Establish a project:

It is essential to establish a project for each of the products that we are going to launch on the market. If the companies are not clear about the project that they are going to follow, they will not be able to define the quality of the same.

Identify customers:

according to the needs of different customers we must identify and classify them according to the importance of them in the market, according to their needs, according to the age range.

Product development:

It is essential to test the products with tests to different potential customers to know if they are suitable for the type of consumer that we have chosen for them.
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Last Updated January 24, 2019