Speaking of quality management systems, it is mandatory to mention the ISO standards. These abbreviations correspond to the International Organization for Standardization, which is nothing else than the entity that is responsible for creating international standards for companies to implement them.

The International Organization for Standardization was created in 1926 under the name of ISA (International Federation of the National Standardizing Associations). Initially, it focused only on the creation of standards for the area of mechanical engineering, but over the years it was including other areas and was renamed ISO.

Today, there are more than 19,000 ISO standards and cover several classifications. Those within the Management Systems are those associated with quality, and in this category, the ISO 9000 family standards stands out, applicable to any organization, which guides companies to ensure that their products meet the needs and expectations of people.

There are also ISO standards for health and safety management systems, information security systems, food management systems, responsibility, social, risk and security systems, and many others.

The mission of ISO standards is to facilitate the international exchange of products and services, as well as to develop the cooperation of activities through standardization.

Within the ISO organization, there are more than 160 representatives of international standards bodies, who are responsible for creating all these standards to effectively manage the elements in security and other areas that must be implemented by companies.

Why are quality systems so important?

When talking about Quality Management System, there is a phrase repeated by experts and specialized websites on the subject: customer satisfaction. But, besides that, why is it so important to have them and why do organizations insist so much on obtaining these certificates?

Among the many benefits of quality management system is the improvement of the organization of the company, as well as the control of the performance of the processes.

On the other hand, it also includes the training of employees, getting them to efficiently execute all processes, and improving the image of products and services.

Therefore, the importance of having a good Quality System is that, through them, the internal processes and, consequently, the products and services are enriched. In addition, its implementation is fundamental for economic development and customer satisfaction.

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