When you have ratings and reviews enabled on your Facebook page, Facebook makes it possible for consumers to leave feedback about your store and solutions. You'll find two kinds of feedback you can obtain: a star rating alone or perhaps a star rating using a written critique.

Facebook Star Ratings and Reviews
Based on Facebook, Facebook set-up the star ratings to encourage much more prospects to assessment regional enterprises. Through the rating program, buyers can rate your store on a scale from 1 to 5 stars, together with your average score displayed on your Facebook page.

How is my Facebook page's star rating determined?

Your Facebook page star rating is an average of all public star ratings that you just receive.

Facebook permits your buyers to pick out the level of privacy on their assessment. For instance, a consumer can share their evaluation absolutely everyone, just to pals, buddies of good friends, or all friends except for acquaintances.

You could possibly find there's a distinction between your total rating as well as your public rating when you have shoppers who leave reviews not open to the public. Customers also have the choice to add a written critique with their star rating.

Understanding Facebook Assessment Suggestions
Buyers will have to follow Facebook's Assessment Suggestions when leaving you a evaluation. Despite the fact that this may perhaps sound dull to you, understanding Facebook's recommendations might help you raise optimistic reviews, and remove unfavorable reviews that do not comply with the rules.

The Facebook Critique Suggestions will guard your business by making sure reviews come from an actual customer's expertise with your solution or service. If a assessment doesn't follow these recommendations, you could report it to Facebook and request its removal. A reputable consumer review ought to:

Concentrate on the product offered by the brand.
Be primarily based on private encounter.
Adhere to the Facebook Neighborhood Standards. As an example, reviews which have hate speech, bullying, harassment, or threats violate Facebook's Community Standards and are not acceptable inside a overview.
If a critique violates one of these situations, you are able to flag the evaluation for Facebook to verify.