In just 3 years, AskTalos, a global leader in building AI-enabled chatbots, has touched its one-millionth conversation mark. The company, which began operations in 2018, achieved its hundredth customer in early 20 and has now doubled this count in less than one year. Every month, nearly 10,000 active conversations occur on various AskTalos chatbots - Lead Gen & Support Optimization, akin to real sales meetings and customer support calls. This growth has been accelerated with the onset of the pandemic, which has forced people to buy more and more online, thus giving a boost to online service agents.

How AskTalos achieved such growth in a short span?

In the early days of automation, simple FAQ chatbots alone weren't enough to help reduce customer churn or increase conversion rates. There was a visible gap in the market; businesses needed chatbots with artificial intelligence to get the job done better and faster. These bots needed to make use of Natural Language Processing (NLP) and Natural Language Understanding (NLU) in the best possible way. And this is where AskTalos took its chance.

With its advanced algorithms, unique features and easy customization options, it became an instant hit among customers worldwide. With strong NLU capabilities, AskTalos chatbots are capable of understanding the very context of a conversation. They can identify the intent of a question that is asked. They can then analyze the questions and provide a precise response. If there's not a suitable response the chatbot can come up with, they eventually propose different options to clarify the user intent. As more and more people actively interact, ample data depository supports surge in developing better conversational patterns; This makes AskTalos chatbots achieve conversational maturity, all thanks to Natural Language Understanding.

Moreover, AskTalos chatbots are built to show emotional intelligence. They possess the element of studying customer's personality traits and understanding their tone and sentiment. Based on their emotional levels, they adapt to setting the tone while interacting with the customer. In this way, they deliver a highly personalized user experience to customers.

One more reason, which gave growth booster to AskTalos is providing fast and efficient solutions to users' many problems on request. We often wonder why businesses like Dominos and Emirates are opting for chatbot solutions these days, and the answer is simple, to make their and customers' lives easier and simpler. AskTalos chatbots easily save time and effort. They help resolve base level complex issues without customer support's intervention. Instead of having a customer go through page after page, analyze data, and find a solution to a particular problem, AskTalos chatbots easily help identify the problem. If not done, then they quickly transfer the conversation to customer executives.

About AskTalos

AskTalos is a leading company in artificial intelligence applied to text with more than 3 years of experience in natural language understanding. Committed to innovation and to providing customers concrete results and tangible business value, we have grown as a name synonymous with trusted AI solution providers.
For more details, visit ww.asktalos.com