With an extensive experience of managing high quality and fast-paced restaurants, Mahmoud Hourani has formerly served as a renowned restaurant manager. He was highly skilled at training the staff to the highest standards of the customer service, thus ensuring the increased customer satisfaction and reduced staff turnover rates.

He considered it his sole responsibility to hire and train the staff members on the customer service skills, with adequate knowledge in food and beverage. Overall, he acted as a result oriented restaurant manager who possessed a multi-outlet experience in building top-performing team. Adding more to his accomplishments, Mahmoud Hourani established a compulsory training program for all the employees with the focus on boosting the customer satisfaction. Mahmoud collaborated with the hotel authorities and the representatives in order to plan and execute the kitchen renovations and install the equipment that increase efficiency.

Through his training sessions, Mahmoud always ensured that all the staff members perform confidently and effectively in all positions. Besides, the training focused on customer service, he also emphasized health and safety training to all the staff members. Being highly efficient, enthusiastic and strong, Mahmoud Hourani always desired to deliver an exceptional dining experience. He possessed an excellent track record of improving the revenue and increasing customer satisfaction.

Being a renowned restaurant manager, Mahmoud Hourani considered it his responsibility to understand the expectations, requirements and practices that are unique. He made his best efforts to exceed the sales goals every month. He always monitored restaurant for service, food and cleanliness issues. He proactively controlled the employee workloads, vendor costs as well as food wastes.

For his outstanding work, Mahmoud Hourani has received various awards and accolades. He was awarded for the highest store operating profit of Smithfield’s for the year 2011. Besides, he was also honored for the best Italian restaurant in Alamance county in the year 2002, 2003, and 2004. Overall, he always emphasized at improving the operations and team training.

About Mahmoud Hourani
Possessing an extensive expertise in food and beverage industry, Mahmoud Hourani worked as a restaurant manager prior to becoming a truck driver. He has worked with various hotels, fast food, fine dining and pizza shops where he has worked hard to improve the operations and team training. He was highly committed towards providing excellent customer service and cost management.