Nowadays, live chat is an integral part of a successful customer service toolkit. It provides a platform to communicate with customers in real-time and generating satisfaction levels. It is observed that customers are more likely to return to a website that offers live chat. Have a look at the reasons that make live chat important for customer support –

Quite convenient for customers
Live chat allows the customers to instantly connect with the agent. Besides, the customer queries are promptly addressed using the live chat. The customers can get their issues resolved in one session as it does not require a lengthy back and forth.

Save money with live chat
Live chat is indeed one of the most cost-effective customer service solutions. Besides, it is comparatively cheap to implement and provides a host of extra benefits. It offers real time customer service and the chance to address multiple queries at once.

Quite time saving
Live chat helps in growing successful business by maximizing productivity. It is not just about saving time for yourself, but the time you save for your customers too.

Thus, live chat is the best approach to the customer services as it converts the time you save into money. Maintaining a high level of customer support through email and live chat daily, Jovy-Anne Fletcher formerly provided social media and customer service at Black Milk Clothing. Here, she managed all the digital and social media platforms that included Facebook, Instagram, and Pinterest. Apart from this, she implemented and maintained all online dispatch and customer service procedures.

About Jovy-Anne Fletcher

Coordinating the public relation activities, Jovy-Anne Fletcher is currently working as a brand manager in a renowned company. Here she makes sure to maintain the highest level of customer care and operational performance. Here she works to manage the inventory in-line with buyers, loss prevention, wage management, UPTs and average $. She manages the VIP customer engagement, thus nurturing the existing VIP clientele and generating the new business. Overall, it is her responsibility to develop a marketing communication plan that includes the strategy, goals, budget, and brand presence.

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